topic Re: Cannot purchase CVR plan in Arlo Pro 4

Cannot purchase CVR plan

Lordarafa — Wed, 15 Sep 2021 21:34:24 GMT

I installed the 3 camera bundle from best buy today with the 3 arlo pro 4 cameras. Bought one 25ft power adapter with the intention of having the main camera in front of my house have a 24/7 CVR plan. However, on my iphone you cannot buy subscriptions so I logged in on my computer and when I click on the add CVR plan button there is nothing on the page to select. No plans. No options. My camera (Arlo Pro 4) is hardwired with the A/C adapter and the page says the camera is compatible but no options appear. Picture of webpage with no options is attached.

Re: Cannot purchase CVR plan

jguerdat — Thu, 16 Sep 2021 13:36:44 GMT

What country are you in? Only a few countries can subscribe to plans - have you checked the FAQ in the support section here to see if yours is included?

Re: Cannot purchase CVR plan

Lordarafa — Fri, 17 Sep 2021 05:09:35 GMT

USA.

Re: Cannot purchase CVR plan

StephenB — Fri, 17 Sep 2021 11:15:47 GMT

@Lordarafa wrote:

I installed the 3 camera bundle from best buy today with the 3 arlo pro 4 cameras. Bought one 25ft power adapter with the intention of having the main camera in front of my house have a 24/7 CVR plan.

Do you have a smarthub? I think you do need one in order to get CVR (though that is not stated in the KB articles).

Re: Cannot purchase CVR plan

dcfox1 — Fri, 17 Sep 2021 17:22:41 GMT

The Pro4 user manual does state it needs to be connected to a Hub or base for CVR.

Arlo Pro 4 Wire-Free Spotlight Camera