topic Re: ALARM FOR NO REASON in Arlo Pro 4

ALARM FOR NO REASON

BOT73 — Fri, 22 Sep 2023 06:41:32 GMT

My brand new Pro 4's alarm regularly starts ringing at 3 o'clock in the morning for utterly no reason as nothing's been detected, there's nothing on the feed, no email alert... Result: interrupted sleep and complete lack of confidence in Arlo's expensive technology! Apart from switching the alarm off completely, which kind of defeats the purpose of buying the thing in the first place, is there another solution?

Re: ALARM FOR NO REASON

ShayneS — Fri, 22 Sep 2023 23:01:36 GMT

Have you tried adjusting/lowering the motion sensitivity for that device?

Re: ALARM FOR NO REASON

BOT73 — Sat, 23 Sep 2023 07:11:44 GMT

I of course thought about that, but as it just seems to ring just because it likes to wake me and the whole neighbourhood up I didn't think that would change anything. I'll give it a go anyway, thanks.

Re: ALARM FOR NO REASON

StephenB — Sat, 23 Sep 2023 13:53:16 GMT

Are you using both motion detection and audio detection?

If you are, then try disabling audio detection for a while, and see if that stops the false alarm.

Re: ALARM FOR NO REASON

BOT73 — Sat, 23 Sep 2023 14:00:04 GMT

No, only motion. Two alarms within 30 mins of installing everything made it clear my neighbourhood was too noisy for audio. Someone suggested I reduced the sensitivity, which seems strange as it's ringing without detecting anything, so we'll see how that goes...

Re: ALARM FOR NO REASON

StephenB — Sat, 23 Sep 2023 14:12:45 GMT

@BOT73 wrote:

Someone suggested I reduced the sensitivity, which seems strange as it's ringing without detecting anything, so we'll see how that goes...

Do you use activity zones?

When on battery power, the activity zones are processed in the cloud, not the camera. In that situation, the alarm will sound even if the motion is out of the zone.

Does it always go off at precisely the same time?

Re: ALARM FOR NO REASON

BOT73 — Sat, 23 Sep 2023 14:23:34 GMT

Yeah, using activity zones and yes it does strangely indeed seem to go off at the same time.

Re: ALARM FOR NO REASON

StephenB — Sat, 23 Sep 2023 16:59:49 GMT

@BOT73 wrote:

Yeah, using activity zones and yes it does strangely indeed seem to go off at the same time.

Try removing the zones, and then see if you get a recording.

Re: ALARM FOR NO REASON

BOT73 — Sat, 23 Sep 2023 18:15:45 GMT

Okay.

Q. Why do you think it rings at the same time? You've obviously heard of that happening before. Seems weird.

Re: ALARM FOR NO REASON

StephenB — Sat, 23 Sep 2023 21:47:58 GMT

@BOT73 wrote:
Q. Why do you think it rings at the same time? You've obviously heard of that happening before. Seems weird.

It is weird. But let's first confirm that the camera isn't detecting something out of the zone.