topic Re: Online Feed View in Arlo Pro 4

Online Feed View

Motogopher — Sun, 17 Sep 2023 21:00:58 GMT

Isn't there a way to see Feed or Live views online? It seems to be referenced here and there when searching the topic but I see nothing like that on my.arlo.com.

Re: Online Feed View

ShayneS — Tue, 19 Sep 2023 19:52:08 GMT

@Motogopher

When signed in online you can select devices and initiate a live stream via the play button.

Re: Online Feed View

Motogopher — Tue, 19 Sep 2023 23:07:28 GMT

The only thing I see on my.arlo.com is my subscription plan. Nothing else. Nothing additional in the menus either, just account and profile stuff.

Re: Online Feed View

ShayneS — Wed, 20 Sep 2023 15:46:20 GMT

Can you provide a screenshot of the menu you see? Have you onboarded your SmartHub or camera yet?

Re: Online Feed View

Motogopher — Wed, 20 Sep 2023 16:11:02 GMT

Not sure what you mean by "onboarded" but I would say I think so. There are no options there for that either. The attached screenshot is all I see.

Re: Online Feed View

ShayneS — Wed, 20 Sep 2023 16:46:42 GMT

Can you download the Arlo app and login.

Re: Online Feed View

Motogopher — Wed, 20 Sep 2023 17:24:22 GMT

Already did and everything works fine including the cameras and doorbell feed. Id like to see them online like I keep seeing people reference. That way, I can get much larger views of what I'm seeing. A phone screen is only so big.

Re: Online Feed View

ShayneS — Thu, 21 Sep 2023 17:40:13 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact

Re: Online Feed View

Motogopher — Thu, 21 Sep 2023 19:25:10 GMT

Thanks!

Re: Online Feed View

Motogopher — Thu, 21 Sep 2023 23:25:26 GMT

Can you post a screenshot of what I should be seeing?

Re: Online Feed View

ShayneS — Thu, 21 Sep 2023 23:35:32 GMT

To view your cameras you will need to use the Arlo app on your hand held device or a web portal via computer at my.arlo.com

Re: Online Feed View

Motogopher — Thu, 21 Sep 2023 23:40:19 GMT

Right, but as I've stated, the web portal isn't working. So I'm wondering if someone can post a pic of what it does look like.

Re: Online Feed View

ShayneS — Thu, 21 Sep 2023 23:55:38 GMT

@Motogopher The screenshot provided is of a handheld device which is normal, does this occur over the computer as well, can you provide a screenshot from the PC?

Re: Online Feed View

StephenB — Thu, 21 Sep 2023 23:58:40 GMT

@Motogopher wrote:

Right, but as I've stated, the web portal isn't working. So I'm wondering if someone can post a pic of what it does look like.

There are two variations, one has "Feed" and "Dashboard", the other has "Library". The left side of "Feed" looks like this:

If you see something like this, try selecting "Devices". That should have images for each of your cameras. Clicking on one of those images will live-stream the camera (what you are calling "live").

Re: Online Feed View

Motogopher — Fri, 22 Sep 2023 00:29:52 GMT

Interesting. There's no such thing for me on my.arlo.com.

The hamburger menu only has account stuff. Can't post that...

Re: Online Feed View

StephenB — Fri, 22 Sep 2023 00:33:39 GMT

@Motogopher wrote:

Interesting. There's no such thing for me on my.arlo.com.

The hamburger menu only has account stuff. Can't post that...

Are you using a mobile phone browser? Or are you using a PC/Mac?

Re: Online Feed View

Motogopher — Fri, 22 Sep 2023 00:36:04 GMT

It could be phone or pc, any browser. I've tried all the combinations and it's the same everywhere. I guess I should be seeing mors than I am?

Re: Online Feed View

StephenB — Fri, 22 Sep 2023 00:43:54 GMT

What happens if you paste this into your (PC) browser address bar after you log in?

https://my.arlo.com/#/feed

Re: Online Feed View

Motogopher — Fri, 22 Sep 2023 01:53:57 GMT

It redirects to the same page. I've tried variations of that URL and they all go there. It used to have netgear in the address and that also forwards there.

Re: Online Feed View

StephenB — Fri, 22 Sep 2023 11:56:57 GMT

@Motogopher wrote:

It redirects to the same page.

Are you trying this on a PC? The screenshot appears to from a phone.