https://community.arlo.com/t5/Arlo-Pro-4/Pro-4-Won-t-Connect/m-p/1928792#M10864 <P>Do you have your mobile device connected to the2.4ghz ssid? T<SPAN style="font-size:14px;">he requirement is, 2.4ghz SSID from the router and the mobile device needs to be connected to 2.4ghz</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:14px;">Here is a link that I also feel like will be helpful:</SPAN></P> <P><A href="https://kb.arlo.com/000062892/How-do-I-connect-my-Arlo-device-directly-to-my-Wi-Fi-router-if-the-camera-is-currently-connected-to-an-Arlo-SmartHub-or-Base-Station-Arlo-Secure-4-0" target="_blank">How do I connect my Arlo device directly to my Wi-Fi router if the camera is currently connected to an Arlo SmartHub or Base Station? - Arlo Secure 4.0</A><BR /><BR />&nbsp;</P> Thu, 21 Sep 2023 19:42:28 GMT BrookeN 2023-09-21T19:42:28Z https://community.arlo.com/t5/Arlo-Pro-4/Pro-4-Won-t-Connect/m-p/1928538#M10819 <P>Arlo Pro 4 cameras will only connect to a 2.4Ghz network AND if one even&nbsp;has a 5Ghz network on the same bandwidth, the cameras will not connect. We have a sonicwall and the cameras will not connect to the network if there is ANYTHING else connected. I am sending these back pronto!</P><P>&nbsp;&nbsp;</P> Tue, 19 Sep 2023 21:28:15 GMT https://community.arlo.com/t5/Arlo-Pro-4/Pro-4-Won-t-Connect/m-p/1928538#M10819 lawprice 2023-09-19T21:28:15Z https://community.arlo.com/t5/Arlo-Pro-4/Pro-4-Won-t-Connect/m-p/1928792#M10864 <P>Do you have your mobile device connected to the2.4ghz ssid? T<SPAN style="font-size:14px;">he requirement is, 2.4ghz SSID from the router and the mobile device needs to be connected to 2.4ghz</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:14px;">Here is a link that I also feel like will be helpful:</SPAN></P> <P><A href="https://kb.arlo.com/000062892/How-do-I-connect-my-Arlo-device-directly-to-my-Wi-Fi-router-if-the-camera-is-currently-connected-to-an-Arlo-SmartHub-or-Base-Station-Arlo-Secure-4-0" target="_blank">How do I connect my Arlo device directly to my Wi-Fi router if the camera is currently connected to an Arlo SmartHub or Base Station? - Arlo Secure 4.0</A><BR /><BR />&nbsp;</P> Thu, 21 Sep 2023 19:42:28 GMT https://community.arlo.com/t5/Arlo-Pro-4/Pro-4-Won-t-Connect/m-p/1928792#M10864 BrookeN 2023-09-21T19:42:28Z