topic Cameras not working!!! in Arlo Pro 4

Cameras not working!!!

vincenzo11 — Fri, 15 Sep 2023 23:34:37 GMT

I've been facing some recurring issues with one of my Pro 4 cameras and recently encountered another problem with two other cameras. I hope to get some advice to resolve these frustrating problems.

Camera Offline and Frequent Factory Resets: One of my Pro 4 cameras goes offline regularly, requiring a factory reset almost monthly. This has become quite a hassle. Has anyone else experienced a similar issue and found a solution? Your suggestions would be greatly appreciated.
Failed Camera Updates and Live Feed Issues: Today, I encountered another problem with two Pro 4 cameras. They indicated they needed an update, but the process failed when I attempted to update them. As a result, these cameras are not showing a live feed. I've tried several troubleshooting methods, but nothing works. Has anyone else faced a similar situation or knows how to resolve it?

I've invested significant money in these cameras and a subscription. It is so frustrating. I believed Arlo produced top-quality cameras, but my recent experiences have left me feeling otherwise. Unfortunately, the customer support experience has been less than satisfactory as well.

Re: Cameras not working!!!

jguerdat — Sat, 16 Sep 2023 12:05:17 GMT

Are the cameras connected to your WiFi or to a hub? These issues would seem to be an issue with the signal strength and/or quality. What happens if you bring a camera closer to your router or hub for testing?

Re: Cameras not working!!!

vincenzo11 — Sat, 16 Sep 2023 14:28:59 GMT

I appreciate the suggestion to bring the cameras closer to the router. I’ve already tried this, and I even placed a router near a window for optimal signal strength, but the problem persists. It seems to be more than just a signal issue.

Re: Cameras not working!!!

JSB — Mon, 18 Sep 2023 20:21:11 GMT

My cameras stopped working after the new firmware update. I kept getting the “offline” message. The wired doorbell was fine though. For some reason all of the camera batteries drained. I plugged them into the charger and finished the firmware update that popped up in the app. They’re working fine now.