topic Arlo recording motion but not sending notifications in Arlo Pro 4

Arlo recording motion but not sending notifications

tnbass — Tue, 12 Sep 2023 13:41:49 GMT

I'm at my house while my garage is getting repaired. The repairman's triggering the video recording, but my wife and I are receiving no notifications. Scheduled notifications are off and as far as I can tell all permissions to send notifications are granted. I've updated and reset my iPhone as well as the hub, no change. What am I missing. We have Pro 2 and Pro 4 cameras.

Re: Arlo recording motion but not sending notifications

JMWolf — Tue, 12 Sep 2023 23:57:11 GMT

I recently noticed the lack of notifications from all of my cameras as well. No one in my family is getting the push notifications. The cams still record, but I have to keep opening the app to check for things.

This is a problem.

Re: Arlo recording motion but not sending notifications

jguerdat — Wed, 13 Sep 2023 14:20:10 GMT

The primary user controls this setting. Assuming that's you, make sure your modes and rules have push notifications enabled. That setting is global so disabling it disables them for all. If a single person wants to disable them, they would need to use the phone settings for the app to do so.

Re: Arlo recording motion but not sending notifications

tnbass — Wed, 20 Sep 2023 20:24:15 GMT

So since posting this I've started restarting my phone after I notice I stopped receiving notifications. Seems to work. Nothing else did.

Re: Arlo recording motion but not sending notifications

JMWolf — Wed, 20 Sep 2023 23:56:40 GMT

So here is what I’ve found. My iphone is on iOS17 and running app version 4.8.1. No notifications. My wife’s phone is on iOS17 and app version 4.7.1 and gets notifications. Same for my iPad. So it seems to be the app itself in my experience.

Re: Arlo recording motion but not sending notifications

BrookeN — Thu, 28 Sep 2023 14:15:31 GMT

At this time we ask that you reach out to support for the behavior you are experiencing. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.