topic Re: Unable to login on Android or PC in Arlo Pro 4

Unable to login on Android or PC

ChenVaron — Sat, 26 Aug 2023 12:51:40 GMT

I have 3 Arlo 4 Pro cameras and a Base station from the time I had the Arlo 2 cameras.

I don't live in the US and in previous attempts to purchase a plan got the reply that it is not possible where I live.

Yesterday I tried to login to the Arlo app on a new Android device.

In the process of doing so, I reset my password.

I was able to re-login on the old Android device but not the new one (no error message).

During the night the cameras were disconnected from the Samsung SmartThings hub (attempt to relink gets a "Country code blocked" error message).

Attempt to login on the web site (to the My Arlo Dashboard) sends me an OTP to my email, when I enter it and tell it to trust the browser I get a "Timed out" error message (I was quick enough and the error isn't correct).

Re: Unable to login on Android or PC

ShayneS — Mon, 28 Aug 2023 20:16:38 GMT

Hi @ChenVaron Are you still experiencing this issue?

Re: Unable to login on Android or PC

ChenVaron — Tue, 29 Aug 2023 05:28:16 GMT

Hi @ShayneS ,

Yes, same results (tried now).

Re: Unable to login on Android or PC

ShayneS — Tue, 29 Aug 2023 14:12:33 GMT

@ChenVaron I have provided this info to the support team, they will be reaching out to you as soon as possible.

Re: Unable to login on Android or PC

Pviluce — Wed, 08 Nov 2023 07:32:09 GMT

I have same issue, i csnt connect smarthings neither google home because of this

Re: Unable to login on Android or PC

ShayneS — Thu, 09 Nov 2023 22:02:57 GMT

Hi @Pviluce

Can you provide more detail regarding this issue you are experiencing?

Thank you