topic Re: No Fees in Arlo Pro 4

three cameras are not providing any feeds since last Saturday (8/19)

ThomasHildreth — Mon, 28 Aug 2023 17:36:13 GMT

The three cameras are not providing any feeds since last Saturday (8/19). Not sure what the problem is, how to find it and how to correct it. The batteries are 100% charged.

Re: No Fees

jguerdat — Fri, 25 Aug 2023 14:00:18 GMT

Check your subscription status - your cameras' trial subscriptions may have expired. These cameras require a subscription for cloud recordings.

Re: No Fees

ThomasHildreth — Fri, 25 Aug 2023 15:13:51 GMT

Thanks for your response to my post. The cameras were installed on August 10. I was under the impression that the daily feeds were saved for 7 days and a subscription for the feeds was not needed. Apparently this is not the case. I need to subscribe in order to have the feeds?

Re: No Fees

StephenB — Sat, 26 Aug 2023 11:54:44 GMT

@ThomasHildreth wrote:

I was under the impression that the daily feeds were saved for 7 days and a subscription for the feeds was not needed.

No. Some legacy camera models offer 7-day free cloud storage. But Arlo stopped offering that on new models about 5 years ago. All of the currently sold models require an Arlo Secure subscription to get cloud storage.

Did you cancel the trial?

Re: No Fees

ThomasHildreth — Sat, 26 Aug 2023 19:34:57 GMT

No, I did not cancel the subscription. It states that the trial is good until 9/17/23

Re: No Fees

StephenB — Sat, 26 Aug 2023 21:42:38 GMT

@ThomasHildreth wrote:

No, I did not cancel the subscription. It states that the trial is good until 9/17/23

Can you make a manual recording while livestreaming one of the cameras?

Have you double-checked that they are armed?