topic Re: One of my camera won’t record in Arlo Pro 4

One of my camera won’t record

Tobypia — Thu, 17 Aug 2023 19:11:21 GMT

One of my cameras won’t record. They’re new and this one just doesn’t

Re: One of my camera won’t record

jguerdat — Fri, 18 Aug 2023 13:26:57 GMT

Check your subscription status in Settings, Subscription or Settings, Home, Subscription. The trial subscription may have expired. ALso check your active mode to make sure the camera has a rule to record.

Re: One of my camera won’t record

Tobypia — Fri, 18 Aug 2023 20:44:37 GMT

I have tried everything I can think of. Do you have a support I can call? These are new and there isn’t any reason one won’t record out of three. Since they’re new, my trial is still good.

Re: One of my camera won’t record

jguerdat — Sat, 19 Aug 2023 13:48:13 GMT

Use Settings, Support (Center) to select your camera. Scroll down to Contacts to talk to official support.

Re: One of my camera won’t record

StephenB — Sat, 19 Aug 2023 14:13:54 GMT

@Tobypia : Have you tried making a manual recording while livestreaming the camera? If that works, then it rules out a subscription issue.

You can also try using the motion detection test for the camera.

Re: One of my camera won’t record

Tobypia — Sun, 20 Aug 2023 18:22:11 GMT

I didn’t know you can manually record. So how do I do that?

Re: One of my camera won’t record

Tobypia — Sun, 20 Aug 2023 18:23:16 GMT

And the motion detection worked fine. Just didn’t record anything.

Re: One of my camera won’t record

jguerdat — Mon, 21 Aug 2023 13:31:43 GMT

@Tobypia wrote:

I didn’t know you can manually record. So how do I do that?

STart a live view session from the camera (click on the PLAY icon for the camera in Devices) and a record icon (looks like a small target) should show at the bottom of the live view screen.