topic Re: Moved set up issue in Arlo Pro 4

Moved set up issue

MLtimbers — Thu, 10 Aug 2023 00:43:42 GMT

We recently moved. We are wanting to set up our old cameras at our new home. We are having issues getting the cameras to connect with the app.

Re: Moved set up issue

jguerdat — Thu, 10 Aug 2023 15:30:11 GMT

The easiest thing is to make use of the same SSID and password in your new house as in the old one. Your cameras, assuming you didn't remove the cameras from your account, should automatically reconnect.

Re: Moved set up issue

2024bj — Fri, 11 Aug 2023 16:17:59 GMT

and if it still wont connect?

Re: Moved set up issue

StephenB — Fri, 11 Aug 2023 18:13:34 GMT

@2024bj wrote:

and if it still wont connect?

Did you remove the cameras from the account? Or possibly use the factory reset procedure?

If the answer to both is "no", then they should connect if they are fully charged and the wifi credentials are set up the same way in the new home as they were before.

If they don't, then post back.