topic Re: Can't add new phone in Arlo Pro 4

Can't add new phone

Richlab — Wed, 26 Jul 2023 19:17:54 GMT

My wife just got a new Samsung Galaxy S23 Ultra phone, and she can't sign in to our Arlo system as she was able to do with her previous phone, a Motorola. I have granted her access on my Arlo page, but when she gets the invitation, it won't let her log in. Please help. Thanks.

Re: Can't add new phone

StephenB — Thu, 27 Jul 2023 10:51:01 GMT

@Richlab wrote:

My wife just got a new Samsung Galaxy S23 Ultra phone, and she can't sign in to our Arlo system as she was able to do with her previous phone, a Motorola. I have granted her access on my Arlo page, but when she gets the invitation, it won't let her log in. Please help. Thanks.

Have her click on the "create account" invite on a PC, and then log in when the browser opens to my.arlo.com.

But she shouldn't have needed to create a new account and reshare, as long has the email address used as her username was still ok.

Can she log into the app when she taps on it?

Re: Can't add new phone

Richlab — Thu, 27 Jul 2023 13:07:14 GMT

Dear StephenB,

Thanks so much for responding. We got it to work last night. We tried so many things, I don't know which one made a difference. I will keep your comment for the future if we have problems. Thanks again for taking the time to respond. Richard