topic Re: "An unexpected error occurred. Please try again." when trying to watch live video in Arlo Pro 4

"An unexpected error occurred. Please try again." when trying to watch live video

Barc — Thu, 20 Jul 2023 16:24:13 GMT

When attempting to watch live video on my computer I receive this error on all five of my Arlo Pro 4 cameras. The issue began earlier this week and still remains even after the firmware rollback yesterday. I am able to watch live video on the android app on my phone.

Re: "An unexpected error occurred. Please try again." when trying to watch live video

ShayneS — Thu, 20 Jul 2023 20:56:43 GMT

Hi @Barc

Thanks for letting me know, Which browser is this occurring on? Does it also occur over any other browsers, Edge, Chrome, Safari, Firefox etc.? Have you cleared the cache yet?

Thank you

Re: "An unexpected error occurred. Please try again." when trying to watch live video

Barc — Fri, 21 Jul 2023 00:10:15 GMT

This is happening on both Edge and Chrome, even after I cleared the cache.

Re: "An unexpected error occurred. Please try again." when trying to watch live video

Barc — Sun, 23 Jul 2023 01:07:42 GMT

I also just tried Firefox and had the same result.

Re: "An unexpected error occurred. Please try again." when trying to watch live video

Barc — Sun, 23 Jul 2023 01:17:10 GMT

Is anyone else having this issue or is it just me?

Re: "An unexpected error occurred. Please try again." when trying to watch live video

Barc — Mon, 24 Jul 2023 19:51:49 GMT

It was caused by a web protection setting in my security suite.

Re: "An unexpected error occurred. Please try again." when trying to watch live video

ShayneS — Mon, 24 Jul 2023 21:17:48 GMT

@Barc Thank you for the update in this.