topic Recording but not connecting in Arlo Pro 4

Recording but not connecting

thebigbry — Wed, 31 Jan 2024 03:33:05 GMT

Recently it got pretty cold here and one of my cameras decided to just stop working and disconnect. I had to do a reset on it and it started again.

But then I realized another camera hadnt recorded since then (about a week) which is odd because it usually records a few times each night from rabbits or critters, wind blowing the bushes etc. and while it did NOT show "off line" I could not connect to view live. so I got the ladder and was getting ready to check it when I noticed it was recording me. Odd , so I connected to it, seemed to work. ? I put the ladder away.

It recorded 1 squirrel video since then and I again Can not connect to it. Again it shows available, I can adjust settings etc. But when I try to play live it just spinning circle.

I'll also add, in general I'm pretty disappointed in this camera system, and it's support.

Re: Recording but not connecting

jguerdat — Wed, 31 Jan 2024 14:07:09 GMT

Define "pretty cold". Arlo cameras are designed to turn off at -5F/-20C.

Re: Recording but not connecting

thebigbry — Thu, 01 Feb 2024 00:28:16 GMT

Yes below -0 temp for 2 days at the time that I mentioned the other camera stopped. 1 of 5. I only mentioned that to explain why it initially stopped but the other I had to resink. A chore in itself with these cameras. It has been well above freezing since and this issue is occurring.

Re: Recording but not connecting

thebigbry — Thu, 01 Feb 2024 02:03:32 GMT

Also as mentioned it didn't disconnect and shut down like the other one. It just did as described in op.

Re: Recording but not connecting

StephenB — Thu, 01 Feb 2024 13:18:32 GMT

@thebigbry wrote:

Also as mentioned it didn't disconnect and shut down like the other one. It just did as described in op.

Can you livestream the camera? If you can, try making a manual recording while livestreaming, and then check that it shows up in the Library/Feed.

Assuming livestreaming and manual recording is working ok, then the problem is likely that the motion detection isn't working as it did before. This is done using a passive infrared (PIR) sensor built into the camera face. Weather can have some affect on this sensor. Another possibility is that there is some snow or ice on the face that is getting in the way. You could try raising the threshold on the motion detection.

Re: Recording but not connecting

thebigbry — Thu, 01 Feb 2024 14:51:22 GMT

Hi Stephen

No, that's what I mean I can not connect to it. I can no live stream. I went out again yesterday and walked in front of it and it starts recording. But then I can not connect/live stream it. Ill have to climb up and pull it down restart it. Probably go through the incredible pain of reconnecting it to internet. So disappointed in this system.

Re: Recording but not connecting

thebigbry — Sun, 04 Feb 2024 14:12:03 GMT

just updating, doing a hard reset worked. But what a pain to have to go through every time there's any issues with these cameras. Which is a lot. And it seems the app "reset" or "change wifi " every work. I always have to remove decide and then add like it's brand new, rebuild all the settings,