topic Re: Floodlight mode stuck on “getting information” in Arlo Pro 3 Floodlight

Floodlight mode stuck on “getting information”

sbrecruiter — Sat, 13 Jun 2020 20:30:31 GMT

Just installed Floodlight and app. Mode is stuck on “getting information”. My iphone is on IOS 13.5.1. Please help!

Re: Floodlight mode stuck on “getting information”

michaelkenward — Sun, 14 Jun 2020 09:53:00 GMT

Not much information to go on there.

So, this is the iOS app. Have you tried it with the browser interface and https://my.arlo.com/?

Is it connected to a hub or to a wifi access point?

Can you see the camera and live stream from it?

Re: Floodlight mode stuck on “getting information”

sbrecruiter — Mon, 15 Jun 2020 04:22:10 GMT

Connected via wifi to Netgear Orbi Pro router. After app wouldn’t get beyond “getting information” on mode tad, I tried to access via my Arlo site on Safari, Chrome, and FireFox browsers on my Iphone. “View cameras” button would not work. Thoughts??

Re: Floodlight mode stuck on “getting information”

sbrecruiter — Mon, 15 Jun 2020 04:23:05 GMT

Yes, I can live stream the camera from the app

Re: Floodlight mode stuck on “getting information”

michaelkenward — Mon, 15 Jun 2020 11:45:40 GMT

@sbrecruiter wrote:
....I tried to access via my Arlo site on Safari, Chrome, and FireFox browsers on my Iphone.

But can you actually get at my.arlo.com with a browser?

What happens when you try?

@sbrecruiter wrote:
“View cameras” button would not work.

Where is this “View cameras” button?

Re: Floodlight mode stuck on “getting information”

sbrecruiter — Mon, 15 Jun 2020 17:11:24 GMT

Yes. I am able to access my.arlo.com on my iphone as well as my Surface Pro

On the Iphone version, it has a "View Cameras" tab. When I click that, nothing happens.

Using my desktop, I am able to see my device on my.arlo.com and live stream the floodlight cam. I can see my device on the Mode tab as well, but it is blank on the right side where there should be options to arm/disarm.

Re: Floodlight mode stuck on “getting information”

JamesC — Tue, 16 Jun 2020 17:52:58 GMT

sbrecruiter,

Consider rebooting the floodlight by removing and reinserting the battery. Test again to see if you still experience the same behavior.

JamesC

Re: Floodlight mode stuck on “getting information”

sbrecruiter — Thu, 18 Jun 2020 17:31:34 GMT

I removed the battery and reinstalled it. I'm still not seeing any options when I go to the "Mode" tab on the iphone app or desktop my.arlo.com website.

Re: Floodlight mode stuck on “getting information”

Ds41439 — Sat, 05 Sep 2020 01:41:43 GMT

I cannot believe I dropped $500 for 2 of these floodlights only to have “getting information” as a constant message in the mode function on IOS. Really? What in the heck am I paying for? The beta version? Ridiculous.

Re: Floodlight mode stuck on “getting information”

JamesC — Tue, 08 Sep 2020 16:14:51 GMT

Ds41439,

Does the happen when using the web client? Is it intermittent on your iOS device or does it always happen?

JamesC

Re: Floodlight mode stuck on “getting information”

JpMaxMan — Sun, 01 Nov 2020 17:53:05 GMT

I just bought the flood and am having the same problem.

Re: Floodlight mode stuck on “getting information”

JamesC — Mon, 02 Nov 2020 17:37:18 GMT

JpMaxMan,

Try removing and resyncing your floodlight. Do you still experience the same issue?

JamesC

Re: Floodlight mode stuck on “getting information”

julio2021 — Wed, 07 Apr 2021 15:55:12 GMT

My Arlo floodlight is stuck on "getting status " I did everything they recommended to get it working and nothing works. I was hoping to buy a couple more of these cameras but I guess I better not.!

Re: Floodlight mode stuck on “getting information”

Aleks90 — Wed, 14 Apr 2021 20:24:13 GMT

Did u fix the issue? I have the same problem.

Re: Floodlight mode stuck on “getting information”

JamesC — Thu, 13 May 2021 19:58:53 GMT

A new firmware update for Arlo Pro 3 Floodlight was released since this issue was last reported. Check to make sure you have the latest firmware version available and test again to see if you still experience this issue.

Firmware Release notes: https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-Pro-3-Floodlight-FB1001-1-080-23-2-29-b9534ae-28th-April/m-p/1819657#M492

JamesC