topic Re: ARLO Pro 3 Floodlight won’t sync even manually in Arlo Pro 3 Floodlight

ARLO Pro 3 Floodlight won’t sync even manually

Shazbod — Wed, 16 Sep 2020 14:02:11 GMT

Floodlight did work intermittently and then the connection was fully lost. I have bought a WiFi repeater and reset it and worked for 36 hours. Now the connection is totally lost.

Therefore removed the device from the app. I can now not add the device to the app. (Both phone and floodlight set you the same WiFi connection) The app will not sync with the camera (I am not using a base station or hub).
I have tried everything. Any ideas please?

Re: ARLO Pro 3 Floodlight won’t sync even manually

jguerdat — Thu, 17 Sep 2020 13:31:26 GMT

Sounds like a faulty floodlight. Either swap at the store or use the Contact Support link at the bottom here.

Re: ARLO Pro 3 Floodlight won’t sync even manually

JamesC — Thu, 17 Sep 2020 16:06:32 GMT

Shazbod,

Have you factory reset the floodlight before attempting to go through setup again?

To factory reset, press and hold the sync button for 10-15 seconds, allow the camera to reboot and try again.

JamesC

Re: ARLO Pro 3 Floodlight won’t sync even manually

Shazbod — Fri, 18 Sep 2020 07:31:25 GMT

Thanks James. I did the factory reset and reconnected the camera. However since then it has stopped working twice. Rather than removing and reinstalling the camera in the app and having to do a factory reset again I looked on u tube.
I then tried removing the battery and putting it back in and it reconnected and worked. It then disconnected again and I did the same thing and agin it worked. It is therefore a problem with the battery or the battery connections within the unit itself? What do you think? Thanks Sharon

Re: ARLO Pro 3 Floodlight won’t sync even manually

JamesC — Fri, 18 Sep 2020 16:09:16 GMT

Shazbod,

This could be an interference or range issue. How far away from your router is the camera? What does the signal strength indicator show?

JamesC

Re: ARLO Pro 3 Floodlight won’t sync even manually

MakersQuarter — Thu, 15 Oct 2020 18:29:10 GMT

I'm having the same issue I've tried factory reset but it doesn't like it one bit.... Blue light is on a slow blink... I've bought two of these cameras, one is work but I've had nothing but trouble with this second one... What shall I do?

Re: ARLO Pro 3 Floodlight won’t sync even manually

Shazbod — Thu, 15 Oct 2020 20:04:20 GMT

I called ARLO help team and they replaced the camera for me. This is now my 3rd camera but this ones seems to work correctly. We have had it over a week with no problems.
It was therefore nothing to do with my WiFi it is definitely a problem with the camera software.

Re: ARLO Pro 3 Floodlight won’t sync even manually

JamesC — Fri, 16 Oct 2020 16:15:52 GMT

MakersQuarter,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC