topic Re: Floodlight Randomly Staying On in Arlo Pro 3 Floodlight

Floodlight Randomly Staying On

gmace001 — Wed, 16 Sep 2020 02:34:22 GMT

I have an odd issue where at night, there are times when no motion is detected and the floodlight will turn on by itself and stay on until I discover it and turn it off. It’s really annoying because even though I have it plugged in, the light being on at full blast for a while starts to drain it. It makes no sense to me why it will just randomly turn on and stay on, since there’s not even an option for that!

Re: Floodlight Randomly Staying On

jguerdat — Wed, 16 Sep 2020 13:44:07 GMT

Try removing and resyncing the floodlight.

Re: Floodlight Randomly Staying On

gmace001 — Wed, 16 Sep 2020 13:47:59 GMT

I tried that. This is actually my second floodlight because the first had dust under the lens cover causing blurriness. I even bought a brand new Netgear Nighthawk router for better range, which provides a strong signal at all times. It’s just so random and annoying. Going to bed and realizing the light has been on for an hour is really bothersome and I’m sure the neighbors aren’t happy.

Re: Floodlight Randomly Staying On

jguerdat — Wed, 16 Sep 2020 13:56:16 GMT

Swap at the store (again) or use the Contact Support link at the bottom here.

Re: Floodlight Randomly Staying On

JehovasFitness — Wed, 16 Sep 2020 16:15:12 GMT

Have had this issue too. It's plugged in so not a big deal but still annoying as it goes off right by my bedroom window.

Also, I have Smart alert settings for people only and I still get bugs and spider webs triggering it at like 30% sensitivity

Re: Floodlight Randomly Staying On

MrZMan — Mon, 21 Sep 2020 21:37:28 GMT

Discovered I have the same issue this evening! Very annoying, looks to be a flaw with the product, hoping Arlo knows about this issue and release a firmware update!

Re: Floodlight Randomly Staying On

gmace001 — Mon, 21 Sep 2020 21:49:56 GMT

I hope they do something because it works pretty well now except for that. The fact that it can be on for hours is troubling and could be shortening the life of the lights and battery.

Re: Floodlight Randomly Staying On

MrZMan — Mon, 21 Sep 2020 21:56:28 GMT

Agreed. Now makes me worry about what my floodlight is doing in the middle of the night while I sleep! Might have to put it in its lowest brightness if it keeps happening to avoid disturbing the public or my neighbour...

Re: Floodlight Randomly Staying On

JamesC — Tue, 22 Sep 2020 17:45:01 GMT

The development team is investigating reports of this issue. I will reach out to each of you in a private message to gather more information.

JamesC

Re: Floodlight Randomly Staying On

JehovasFitness — Tue, 22 Sep 2020 18:40:38 GMT

I should add that mine seems to do it when I open the app to go in and arm another base station the floodlight is not connected to.

Soon as I open the app, the motion guy goes off and the light turns on. There's nothing triggering it as it does this every time at night when I open the app.

Re: Floodlight Randomly Staying On

HVLaxRef — Thu, 24 Sep 2020 14:18:23 GMT

I have the same issue. Seems to be better since I turned the device on and off.

Re: Floodlight Randomly Staying On

richard203 — Fri, 25 Sep 2020 10:41:40 GMT

yep mines happen last time and i have to reset the base station and the light to turn off.

Re: Floodlight Randomly Staying On

MrZMan — Fri, 25 Sep 2020 10:46:43 GMT

No base station required for mine but I have powered on and off device, even restarted the home router as the Arlo had stopped detecting motion, has been working fine since and light staying hasn't happened since. Will continue to monitor.

Re: Floodlight Randomly Staying On

MrZMan — Thu, 01 Oct 2020 21:43:02 GMT

Oh great....now I suddenly cannot connect to live view, just hangs on connecting...

Restarted device from app, restarted my router, looks like it has stopped detecting motion since this afternoon.

The only thing left to try is taking out the battery...what a pain...not had this camera long and a few issues already developing!

Re: Floodlight Randomly Staying On

HVLaxRef — Thu, 01 Oct 2020 23:49:52 GMT

I haven't seen those problems. My issue of the light not turning off after the set minutes has gone away. I disarm and arm my camera every 3 or 4 days. Should not have to do that. Arlo needs to find a fix and issue a firmware update.

Re: Floodlight Randomly Staying On

MrZMan — Sat, 03 Oct 2020 07:00:08 GMT

Ok turns out the Internet was playing up which explains my last issue.

Back to the light issue, yesterday night with heavy rain, this kept triggering the light to come on frequently which made the wife temporarily disable the camera!

The camera is set to only recognise people and cars so why is the motion of water triggering it off?

Does the sensitivity need to be adjusted? I have it setup to only recognise People and Cars coming on the driveway, every other smart alerts switched off.

Re: Floodlight Randomly Staying On

HVLaxRef — Sat, 03 Oct 2020 12:44:20 GMT

At least your camera is still working. Yesterday I disarmed mine as we were doing yard work in front of of it. I was not able to re-arm the camera. I decided to remove and reinstall the camera. I can't get the camera to read the QSR code. This is a good product when it works. But there are way too many frustrating issues with it. I made a post about my issue and am waiting for replies. Good luck with your issue.

Re: Floodlight Randomly Staying On

pent — Sat, 03 Oct 2020 18:26:32 GMT

Might be a little off-topic but I have found that disabling the battery fully charged LED indicator helps to stop bugs from coming up close to your camera + setting off the light / recordings.

Re: Floodlight Randomly Staying On

MrZMan — Sat, 03 Oct 2020 18:36:45 GMT

You have a point, I normally leave my fully charged indicator light on, I will switch that off, see how it goes, thanks!

Re: Floodlight Randomly Staying On

MrZMan — Sat, 03 Oct 2020 22:51:09 GMT

The issue has happened again, it doesn't help that UK is getting torrential downpour of rain at the moment which is not helping matters but light turned on again without recording any detected motion, stayed on for at least 30 minutes before the wife manually switched it off. Logs and screenshot from the app has been sent and hopefully passed onto to developers to review.