topic Re: Pro 3 Floodlight stopped working in Arlo Pro 3 Floodlight

Pro 3 Floodlight stopped working

JoeViking — Thu, 18 Sep 2025 18:13:01 GMT

I have a PRO 3 Flood Light that stopped working and it is impossible to get hold of support in Sweden. I cannot create a ticket in the app as it states it belongs to Verisure but after talking to them I need to contact Arlo support. I have tried an email address but no luck, no phone number exists even if they refer to call them!!!! Anybody here who knows how to contact them ?!?

Re: Sweden

jguerdat — Thu, 18 Sep 2025 13:31:04 GMT

@JamesC , @ShayneS , @BrookeN may be able to help.

Re: Sweden

BrookeN — Thu, 18 Sep 2025 18:31:40 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Pro 3 Floodlight stopped working

MarianaLin — Tue, 30 Sep 2025 15:47:26 GMT

I have the same issue as you only the left light blue is on and it does nto respond to the sync no matter how much time i press and con not link it to the app. And now arlo does not help as they are not in my country

Re: Pro 3 Floodlight stopped working

BrookeN — Thu, 02 Oct 2025 22:39:37 GMT

What country are you located in?

Re: Pro 3 Floodlight stopped working

RobFoley — Tue, 18 Nov 2025 18:13:42 GMT

I've had the same problem for 1-2 years. One of my (2) Pro 3 Floodlights stopped illuminating and recording, so first I checked all the settings - not it. Then I checked this Community bulletin board - didn't help. Then I bought a new battery - not it. Then I waited until the summer in case it was winter cold effect on the battery - not it. Then I tried finding someone, anyone at Arlo to help me - not possible. That became so frustrating that I just gave up on the company and the product. So I just bought a standard wired floodlight and wired it up last weekend - that works. We had to give up on the floodlight and then the camera, so goodbye to the cool videos of porcupines, foxes et al and ultimately Arlo itself as a company because customer support is too self-service

Re: Pro 3 Floodlight stopped working

BrookeN — Fri, 21 Nov 2025 14:18:47 GMT

I apologize for any frustration you occurred when needing support with your floodlight. I know you said you bought a different floodlight, however if you do want help trying to get your floodlight working please let me know.

Re: Pro 3 Floodlight stopped working

RobFoley — Thu, 20 Nov 2025 22:01:55 GMT

I would like help getting my (2) Arlo Pro 3 floodlights working again if someone could help me

Re: Pro 3 Floodlight stopped working

StephenB — Fri, 21 Nov 2025 01:42:55 GMT

@RobFoley wrote:

I would like help getting my (2) Arlo Pro 3 floodlights working again if someone could help me

Earlier you said just one stopped recording.

Can you explain what is happening with the two floodlights now?

Are they still showing up as on-line in the app?

Re: Pro 3 Floodlight stopped working

MarianaLin — Sun, 30 Nov 2025 12:42:12 GMT

Sweden ?! really ?? with same issues we have in argentina. As you are outside USA they do not give you support or answer. The only way it works is informign the community in their Instagram, not to buy outiside USA. Then they will call you back. A compelte disaster Arlo. You even will not be able to get a plan .
Then I bought 2 doorbells 2nd generation and as I am outside USA they do not even are in the app to make the pairing....they are all decoration

Re: Pro 3 Floodlight stopped working

RobFoley — Sun, 30 Nov 2025 22:42:07 GMT

I would like help getting my (2) Arlo Pro 3 floodlights working again if someone could help me

Re: Pro 3 Floodlight stopped working

StephenB — Mon, 01 Dec 2025 14:09:03 GMT

@MarianaLin wrote:

Sweden ?! really ?? with same issues we have in argentina.

Actually not the same, since Arlo offers subscriptions in Sweden (but not in Argentina).

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

Re: Pro 3 Floodlight stopped working

BrookeN — Mon, 01 Dec 2025 15:51:50 GMT

@RobFoley can you please respond to the questions StephenB asked

Can you explain what is happening with the two floodlights now?

Are they still showing up as on-line in the app?

Re: Pro 3 Floodlight stopped working

Mikey94025 — Wed, 10 Dec 2025 19:17:28 GMT

Do you have any error notifications in the app? That will give us more information on what is wrong and why your floodlights aren't working. You can find them in the Arlo Secure app, click Devices, look at your floodlight to see if it has a red exclamation point icon. If yes, click it.

For example, my Arlo Pro 3 Floodlight would periodically become disabled and show an exclamation point icon with this notification (“the camera and light are disabled”). The issue was its outdoor magnetic charging cable went bad after a couple years (see thread).

Re: Pro 3 Floodlight stopped working

RobFoley — Tue, 30 Dec 2025 20:29:19 GMT

The light part of the Floodlight fails to work. Both cameras work when triggered, but the lights themselves don't work. That is the simple problem. I rebooted the cameras. I cleaned the battery connections. I've checked and changed and changed the settings back again - that is not it. I searched and reviewed the community boards for answers and found none. So I then purchased a new battery to check that - that wasn't it as the light still didn't work. I'm at a loss. So I had to buy a new wired light for my basement door.

Re: Pro 3 Floodlight stopped working

StephenB — Wed, 31 Dec 2025 00:19:10 GMT

@RobFoley wrote:

The light part of the Floodlight fails to work. Both cameras work when triggered, but the lights themselves don't work.

Can you turn on the light manually? Or does that also fail?

Also, is the camera recording when it triggers?

Re: Pro 3 Floodlight stopped working

RobFoley — Wed, 31 Dec 2025 13:44:37 GMT

Yes, I can turn on the light manually.
No, the camera is not recording

Re: Pro 3 Floodlight stopped working

jguerdat — Wed, 31 Dec 2025 14:38:12 GMT

Have you removed/reset/reinstalled the camera?

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

Re: Pro 3 Floodlight stopped working

StephenB — Wed, 31 Dec 2025 17:38:37 GMT

@RobFoley wrote:

Yes, I can turn on the light manually.
No, the camera is not recording

After the camera detects motion, the light is only turned if the camera is set to record.

Is the camera in a subscription plan?

Re: Pro 3 Floodlight stopped working

RobFoley — Thu, 01 Jan 2026 01:27:59 GMT

No, I ended my subscription plan long ago. But explain to me why on Earth the light is only turned if the camera is set to record after the camera detects motion. Why? What's the point of buying a flood light then?