Distorted Preview images on IOS App from Pro 3 Floodlight

VeronikaTMoore — Sat, 26 Sep 2020 19:21:46 GMT

When using the latest Arlo app on IPad OS 13-14 the preview pictures for the 2 Floodlight cameras sometimes look abnormal but when the videos are played from the library no problems observed.

The abnormalities shown include:

1. Washed out pixelated view mostly in white even in daylight images.

2. Green areas or lines near the bottom of the previews.

The same issue does not appear to be shown on the non IOS versions of the app.

Re: Distorted Preview images on IOS App from Pro 3 Floodlight

JamesC — Mon, 28 Sep 2020 18:07:01 GMT

VeronikaTMoore,

The symptoms you're describing could be corrupted video. This often occurs when the camera has poor signal strength, or there is a source of WiFi interference impacting the cameras connection with your Base Station/SmartHub or home router. Improving signal strength would likely resolve this issue.

JamesC

topic Distorted Preview images on IOS App from Pro 3 Floodlight in Arlo Pro 3 Floodlight

Distorted Preview images on IOS App from Pro 3 Floodlight

Re: Distorted Preview images on IOS App from Pro 3 Floodlight