topic Re: Disables on its own in Arlo Pro 3 Floodlight

Disables on its own

Seewhyare — Thu, 27 Feb 2025 10:00:37 GMT

Flood light camera disables itself on its own every night. None of my other cameras do this and they are connected to the same hub. Is there a way to figure out how this camera is being disabled nightly? Firmware is up to date and camera is 1 month old.

Re: Disables on its own

StephenB — Thu, 27 Feb 2025 12:33:51 GMT

@Seewhyare wrote:

Flood light camera disables itself on its own every night. None of my other cameras do this and they are connected to the same hub. Is there a way to figure out how this camera is being disabled nightly? Firmware is up to date and camera is 1 month old.

Is there a schedule set up for the account (or hub)?

Re: Disables on its own

Seewhyare — Thu, 27 Feb 2025 14:25:58 GMT

No there is not a schedule set up for it. It should be on at all times.

Re: Disables on its own

jguerdat — Thu, 27 Feb 2025 14:28:31 GMT

Are you using ANY schedules, even though not specifically for the floodlight? What exactly do you mean by disabled - in the camera settings is the toggle turned off? WHat is your active mode?

Re: Disables on its own

Seewhyare — Thu, 27 Feb 2025 16:45:36 GMT

There are no schedules set up at all. It’s currently in armed mode. Every morning I wake up and the camera is disabled and I have to enable it every morning.

Re: Disables on its own

jguerdat — Fri, 28 Feb 2025 15:33:14 GMT

Where do you see that the camera is disabled? Is it offline instead?

Re: Disables on its own

Mikey94025 — Mon, 03 Mar 2025 17:24:19 GMT

@Seewhyare wrote:
Flood light camera disables itself on its own every night.

Is the floodlight powered and are you using the official Arlo 25ft outdoor magnetic charging cable? If not, then does your base device show the error message "The camera and light are disabled"? See my post here with pictures of this error indicating a problem with the magnetic charging cable. The floodlight does not support being powered by the Arlo indoor cable or other third-party cables and will disable itself.