topic Re: Not recording or motion activating in Arlo Pro 3 Floodlight

Not recording or motion activating

Icarium13 — Sat, 18 Jan 2025 17:48:44 GMT

Hello, I’ve had the Arlo Pro 3 Floodlight for a few years now with zero issues. I just recently took the camera down to charge it and remove the solar panel. But now when I reinstalled it, it will not activate with motion and turn the camera on. Nor will it record.

I can go into the app and function the light and look through the camera. It’s also hooked to my home storage the past few years. Thanks for any help

Re: Not recording or motion activating

StephenB — Sat, 18 Jan 2025 18:28:22 GMT

@Icarium13 wrote:

Hello, I’ve had the Arlo Pro 3 Floodlight for a few years now with zero issues. I just recently took the camera down to charge it and remove the solar panel. But now when I reinstalled it, it will not activate with motion and turn the camera on. Nor will it record.

I can go into the app and function the light and look through the camera. It’s also hooked to my home storage the past few years. Thanks for any help

Have you tried the motion detection test?

If you see "Library" in your app menu, then this guide has the steps:

https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

If you see "Feed" and "Dashboard" instead, then use this one:

https://kb.arlo.com/000062895/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera-Arlo-Secure-4-0

Re: Not recording or motion activating

Icarium13 — Sat, 18 Jan 2025 20:24:09 GMT

Hello Stephen, I’ve tried all those things. I only have the doorbell and the floodlight. When I go to arm the devices it only shows the doorbell

Re: Not recording or motion activating

StephenB — Sat, 18 Jan 2025 20:43:30 GMT

@Icarium13 wrote:

Hello Stephen, I’ve tried all those things. I only have the doorbell and the floodlight. When I go to arm the devices it only shows the doorbell

Do you see "Library" in the app menu? Or do you see "Feed" and "Dashboard"?

Re: Not recording or motion activating

Icarium13 — Sat, 18 Jan 2025 23:35:50 GMT

It says Library on my device

Re: Not recording or motion activating

StephenB — Sun, 19 Jan 2025 01:46:57 GMT

@Icarium13 wrote:

It says Library on my device

Ok.

I am thinking that you do not have a hub. If that is the case - When you go to the "modes" page, are you seeing both the doorbell and the floodlight?

Re: Not recording or motion activating

Icarium13 — Sun, 19 Jan 2025 02:34:50 GMT

When I hit the mode button it shows arm all devices and disarmed on top then it says My devices with my home hub listed under it. When I hit Arm all it only arms the doorbell because under the armed mode motion on doorbell is the only one mentioned. But I’m not sure what happened because I’ve never had this issue before

Re: Not recording or motion activating

StephenB — Sun, 19 Jan 2025 11:50:03 GMT

@Icarium13 wrote:

When I hit the mode button it shows arm all devices and disarmed on top then it says My devices with my home hub listed under it. When I hit Arm all it only arms the doorbell because under the armed mode motion on doorbell is the only one mentioned. But I’m not sure what happened because I’ve never had this issue before

So the floodlight is connected to your hub, and not your home wifi?

Re: Not recording or motion activating

Icarium13 — Sun, 19 Jan 2025 13:53:53 GMT

I figure it has to be connected to the wifi when I do the new device hook up process. Wouldn’t you think? Plus I can function it with my phone. Unless it’s acting like a Bluetooth apparatus ? How do I do a hard reset on the floodlight? Because I remove device to try again and again and the same settings that I previously programmed are still on the app

Re: Not recording or motion activating

StephenB — Sun, 19 Jan 2025 21:47:20 GMT

@Icarium13 wrote:

I figure it has to be connected to the wifi when I do the new device hook up process.

It depends on how you set it up.

Did you display a QR code on the phone, and then have the camera scan it?
Or did you select the base station as part of the work flow when you added the camera?

Can you post a screen shot of what you are seeing on the modes screen?

Re: Not recording or motion activating

Icarium13 — Sun, 19 Jan 2025 21:56:39 GMT

When I add a new device it says what are you adding, I’ve tried both camera and light selection and then it says a base station was detected and asks if I want to continue with the base station or without. I choose with the base station like I’ve done in the past.

Re: Not recording or motion activating

Icarium13 — Sun, 19 Jan 2025 21:59:35 GMT

I haven’t seen a QR code since a few years ago when I hooked up the doorbell

Re: Not recording or motion activating

StephenB — Mon, 20 Jan 2025 01:31:45 GMT

@Icarium13 wrote:

When I add a new device it says what are you adding, I’ve tried both camera and light selection

You should be picking Cameras, Pro Series, and then Pro 3 Wire-Free Floodlight.

Then of course select the base station if you want to pair with that.

Re: Not recording or motion activating

Icarium13 — Mon, 20 Jan 2025 01:34:07 GMT

Yes , I’ve tried that multiple times. I will factory reset and try again tomorrow

Re: Not recording or motion activating

BrookeN — Wed, 22 Jan 2025 17:33:48 GMT

@Icarium13 are you still seeing the same behavior?

Re: Not recording or motion activating

Icarium13 — Wed, 22 Jan 2025 23:02:22 GMT

Yes I am. I have it added as a rule under the “Armed” mode. When the doorbell detects motion the floodlight also goes off now. But it sucks because without the doorbell the floodlight won’t work on its own.

Never had this problem before. I just can’t figure it out.

Re: Not recording or motion activating

StephenB — Thu, 23 Jan 2025 12:45:35 GMT

@Icarium13 wrote:

Yes I am. I have it added as a rule under the “Armed” mode. When the doorbell detects motion the floodlight also goes off now. But it sucks because without the doorbell the floodlight won’t work on its own.

Never had this problem before. I just can’t figure it out.

This sounds like you accidently set up a cross-trigger instead of an independent rule.

A cross-trigger is when you set up a one camera (e.g., the floodlight) to record when a different camera (e.g., the doorbell) detects motion.

So take another look at what you did in "armed". If you added a record action to the doorbell rule, then you did the wrong thing. Delete that action, and add an independent rule for the floodlight.

Re: Not recording or motion activating

Icarium13 — Thu, 23 Jan 2025 16:34:45 GMT

Thanks for all this help .
I did purposely add the floodlight to the doorbell because the doorbell is the only one listed under the armed mode . And I’ve tried adding a new mode for just the floodlight but it only lets you chose one mode at a time . If I chose this new one with the floodlight then the doorbell doesn’t work. And the floodlight doesn’t work either under this new model that’s created.
I’m just not sure what happened. Because I never had to mess around with any of this stuff before.

Re: Not recording or motion activating

StephenB — Thu, 23 Jan 2025 19:32:53 GMT

@Icarium13 wrote:

I did purposely add the floodlight to the doorbell because the doorbell is the only one listed under the armed mode .

Add a new rule for fhe floodlight by pressing "add device rules" at the bottom of the list in Arm Away. Do the same with Arm Home.

Re: Not recording or motion activating

Icarium13 — Thu, 23 Jan 2025 19:43:54 GMT

Man sorry again for all the trouble but I do not have these options of Arm Away or Arm Home