topic Re: Problem installing Pro 3 floodlight camera in Arlo Pro 3 Floodlight

Problem installing Pro 3 floodlight camera

Bodaisy_51 — Sat, 01 Aug 2020 01:32:24 GMT

I have 3 other Arlo cameras and a doorbell. They all work great; however, I just purchased the Pro 3 floodlight camera and it will not connect to my system via the smart hub or directly via WiFi. I have followed all of the instructions that I can find.

Can anyone provide a suggestion?

Re: Problem installing Pro 3 floodlight camera

StephenB — Sat, 01 Aug 2020 11:17:15 GMT

@Bodaisy_51 wrote:

I have 3 other Arlo cameras and a doorbell. They all work great; however, I just purchased the Pro 3 floodlight camera and it will not connect to my system via the smart hub or directly via WiFi. I have followed all of the instructions that I can find.

Can anyone provide a suggestion?

Are you trying to on-board it using a mobile device? Or are you using a PC?

What base station do you have?

How far are you getting in the process? For instance, are you hearing the chime when you present the QR code to the camera (when on-boarding to home wifi)?

Re: Problem installing Pro 3 floodlight camera

Willie147 — Sat, 19 Sep 2020 13:11:15 GMT

I am having the same issue. Trying to connect by Wi-fi. Camera will read the scan, blink for 15 seconds and then time out. Camera not discovered. Anyone have a solution? Live chat did not...

Re: Problem installing Pro 3 floodlight camera

jguerdat — Sat, 19 Sep 2020 13:28:50 GMT

Might be fastest to swap at the store.

Re: Problem installing Pro 3 floodlight camera

Willie147 — Sun, 20 Sep 2020 21:37:48 GMT

Problem solved. I used another iPhone which did not have a SIM card inserted. Both cameras installed with no issue!

Re: Problem installing Pro 3 floodlight camera

patrice01 — Tue, 26 Jan 2021 00:11:25 GMT

I'm in the installation process - I bought two floodlight cameras - I can get them each to pair but the next step that says "searching for arlo camera" fails. What is it I'm doing wrong or need to do? Thank you!

pattid

Re: Problem installing Pro 3 floodlight camera

RalphYoung — Tue, 26 Jan 2021 05:00:12 GMT

Patrice01,

First check your wifi connections and frequency. Arlo Pro 3 floodlight cameras only work on 2.4 mg wifi if you are trying to install them on a 5.0 band with they will not be recognized. If you have more than one channel on your network the 2.4 is often the weakest signal. It also helps to make sure your cell phone you are viewing them with is on the same 2.4 network. These cameras require a lot of power, both wifi and internet upload. I found the wifi that was part of my ISP's service was not powerful enough and had to add a 2nd router just for the cameras. Then your internet speed. Each pro 3 camera requires at least 2mbs "Upload" speed to work. Often Internet providers advertise very fast "Download" speeds but don't tell you that you get very slow "Upload" speeds. Good Luck.

Ralph