topic Re: Arlo pro 3 floodlight in Arlo Pro 3 Floodlight

Arlo pro 3 floodlight

Angela706 — Thu, 19 Sep 2024 23:12:33 GMT

I have put a new battery in the camera floodlight and I put it back in the mount and it works for 5 mins at the most and it cuts off saying battery is dead too low to operate and that’s my second battery put in . Any suggestions on what’s wrong?

Re: Arlo pro 3 floodlight

StephenB — Fri, 20 Sep 2024 12:30:21 GMT

@Angela706 wrote:

I have put a new battery in the camera floodlight and I put it back in the mount and it works for 5 mins at the most and it cuts off saying battery is dead too low to operate and that’s my second battery put in . Any suggestions on what’s wrong?

Well, it could be a

camera failure
charger problem
two failed batteries (unlikely)

What are you using to charge the batteries?

Re: Arlo pro 3 floodlight

Angela706 — Fri, 20 Sep 2024 13:45:30 GMT

I’m using the plug/ cable it came with to charge it

Re: Arlo pro 3 floodlight

StephenB — Fri, 20 Sep 2024 16:43:53 GMT

@Angela706 wrote:

I’m using the plug/ cable it came with to charge it

Is the cable using the magnetic connector on the outside of the housing?

If it is, try using a microUSB cable (connecting to the same charger). Open the housing of the camera, you will see the microUSB port inside. Let it charge for some hours - you should see a solid blue LED on the camera face when the battery is fully charged.

Re: Arlo pro 3 floodlight

Angela706 — Fri, 20 Sep 2024 21:15:20 GMT

I’m using the microusb to charge it till blue led is lit up and then putting it back outside. It’s only lasting like maybe 5 minutes if that before it cuts off saying battery is too low. All suggestions appreciated and thanks for those u did .

Re: Arlo pro 3 floodlight

Angela706 — Fri, 27 Sep 2024 14:41:13 GMT

Still isn’t working, still says battery dead when it’s 100% . Anyone have other suggestions would be appreciated

Re: Arlo pro 3 floodlight

StephenB — Fri, 27 Sep 2024 20:30:25 GMT

@Angela706 wrote:

Still isn’t working, still says battery dead when it’s 100% . Anyone have other suggestions would be appreciated

Obviously something is wrong - no way to tell whether it is with the camera or the battery.

Is the floodlight still under warranty?

Re: Arlo pro 3 floodlight

Angela706 — Fri, 27 Sep 2024 21:50:06 GMT

It is out of warranty

Re: Arlo pro 3 floodlight

BrookeN — Mon, 30 Sep 2024 13:43:56 GMT

@Angela706 please reach out to support for further assistance. Click on the silhouette on the top ~ Support Center ~ Contact Support ~ it will ask you questions regarding what you are needing support for and then support will reach out to you.

Re: Arlo pro 3 floodlight

Angela706 — Mon, 30 Sep 2024 16:02:01 GMT

I reached out to support but it came down too I don’t pay for support option so I guess I’ll keep trying

Re: Arlo pro 3 floodlight

BrookeN — Mon, 30 Sep 2024 16:17:56 GMT

You have a subscription on your account. So you should already be able to reach out to support.

Re: Arlo pro 3 floodlight

Angela706 — Mon, 30 Sep 2024 21:41:12 GMT

That’s not what they said I’d have to pay extra for support option and yep out of warranty but would be nice to have a k5 pro floodlight like the other ones, don’t think the floodlights have been updated in awhile, may look else where for a floodlight camera. Thanks for all the help given.

Re: Arlo pro 3 floodlight

Angela706 — Mon, 30 Sep 2024 21:44:08 GMT

That should be 5s pro sorry type o

Re: Arlo pro 3 floodlight

BrookeN — Tue, 01 Oct 2024 13:59:34 GMT

Are you reaching out to support through the app on your phone?

Re: Arlo pro 3 floodlight

StephenB — Tue, 01 Oct 2024 14:04:15 GMT

@Angela706 wrote:

That’s not what they said I’d have to pay extra for support option

It sounds like you reached a scam support site. That often happens when people google for a phone number.

That is why @BrookeN wants to know if you used the support center in the app (or not).

Re: Arlo pro 3 floodlight

Angela706 — Tue, 01 Oct 2024 14:13:55 GMT

I went through their website the app isn’t helpful to get to support

Re: Arlo pro 3 floodlight

StephenB — Tue, 01 Oct 2024 14:30:10 GMT

@Angela706 wrote:

the app isn’t helpful to get to support

Actually it is the way you are supposed to use.

If you see "Library" in your app, check this out:

https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-Secure-App

If you see "Feed" instead, then check this out:

https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

@Angela706 wrote:

I went through their website

https://my.arlo.com ?

Re: Arlo pro 3 floodlight

Angela706 — Tue, 01 Oct 2024 14:46:24 GMT

I’ll try going through what u sent me