topic Re: Flood light in Arlo Pro 3 Floodlight

Flood light offline

Svagere84 — Mon, 23 Sep 2024 20:31:00 GMT

Hi ,my cameras stop working it's says offline and I can't connect them again.And before they missing some recordings aswell.

Re: Flood light

jguerdat — Wed, 18 Sep 2024 12:46:03 GMT

We need more info - all of it. To start with, are the batteries charged? Are you connecting to your WiFi or to a hub?

Re: Flood light

Svagere84 — Mon, 23 Sep 2024 09:12:56 GMT

It's working now,but not recording everything,connected with WIFI,batteries charged,I need them recording everything,but they not recording,missing a lot recordings,not showing all the time what's going on

Re: Flood light

jguerdat — Mon, 23 Sep 2024 12:59:43 GMT

Disable Smart Notifications to see if that's the cause of "missing" videos.

Re: Flood light

Svagere84 — Tue, 24 Sep 2024 14:29:35 GMT

Done,but still the same most of time there no recordings at all

Re: Flood light

ShayneS — Tue, 24 Sep 2024 14:37:47 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support through the Arlo Mobile App by navigating to Settings/System/Support.