topic Re: Flood Light randomly turns off at night in Arlo Pro 3 Floodlight

Flood Light randomly turns off at night

Andersonnmbr2 — Mon, 08 Jul 2024 19:36:40 GMT

Each night, sometime around midnight, my Arlo pro three flood light turns off as if I turned it off manually in the app. Every morning, I have to go into the app and manually turn the flood light on. Is this a known bug and how do I fix the problem?

Re: Flood Light randomly turns off at night

jguerdat — Tue, 09 Jul 2024 13:44:44 GMT

Do you mean they are Disarmed or that the floodlight itself is disabled? Are you using schedules and have checked them for proper settings?

Re: Flood Light randomly turns off at night

Andersonnmbr2 — Tue, 09 Jul 2024 13:57:39 GMT

If I go to device settings in the app, it shows that the device is off even tho I didn't turn it off. I have no schedules set up. In addition, it doesn't flag motion unless a subject is close.

Re: Flood Light randomly turns off at night

jguerdat — Tue, 09 Jul 2024 13:59:51 GMT

Use the app to go to Settings, Support and select your camera. Scroll down to Contacts to see what official support says.

Re: Flood Light randomly turns off at night

Andersonnmbr2 — Tue, 09 Jul 2024 14:04:06 GMT

They said to factory reset the device.

Re: Flood Light randomly turns off at night

jguerdat — Wed, 10 Jul 2024 14:01:42 GMT

That's a usual troubleshooting step. Did it work?

Re: Flood Light randomly turns off at night

Andersonnmbr2 — Wed, 10 Jul 2024 15:02:48 GMT

We shall see, day one and it did not randomly shut off but I'm still holding my breath.

Re: Flood Light randomly turns off at night

Andersonnmbr2 — Thu, 11 Jul 2024 23:35:22 GMT

Factory reset did not work. It has turned off twice since the reset.

Re: Flood Light randomly turns off at night

Punjabiboy21 — Wed, 24 Jul 2024 11:06:21 GMT

I have the same exact problem!

Re: Flood Light randomly turns off at night

Andersonnmbr2 — Wed, 24 Jul 2024 11:37:27 GMT

Unfortunately support still hasn't identified the problem. Did factory reset fix your issue?

Re: Flood Light randomly turns off at night

BrookeN — Wed, 24 Jul 2024 13:33:38 GMT

Are you on iOS or android? Can you please provide the firmware you are on as well?

Re: Flood Light randomly turns off at night

Andersonnmbr2 — Wed, 24 Jul 2024 13:42:33 GMT

Android and I have the latest firmware update as of this Friday.

Re: Flood Light randomly turns off at night

BrookeN — Thu, 25 Jul 2024 14:42:30 GMT

Thank you for providing that information. I have passed it onto our development team. I will update that community as soon as possible.

Re: Flood Light randomly turns off at night

Andersonnmbr2 — Thu, 25 Jul 2024 15:05:10 GMT

Thank you

Re: Flood Light randomly turns off at night

BrookeN — Fri, 02 Aug 2024 20:17:42 GMT

Are you still seeing this same behavior? Are you talking about the light turns off or the whole device? And is there any other device that this is happening to?

Re: Flood Light randomly turns off at night

Andersonnmbr2 — Sat, 03 Aug 2024 20:57:51 GMT

The whole flood light turns off. My other cameras are working as expected.

Re: Flood Light randomly turns off at night

Punjabiboy21 — Sun, 04 Aug 2024 19:45:30 GMT

Yes. Still having this issue. Whole device turns off at midnight

Re: Flood Light randomly turns off at night

BrookeN — Mon, 05 Aug 2024 14:25:55 GMT

It appears that Smartthings may be causing some of this behavior. Can you double check what automations are set up for this camera in Smartthings?

Re: Flood Light randomly turns off at night

Andersonnmbr2 — Mon, 05 Aug 2024 19:15:44 GMT

Sure, how do I check for automation in smartthings?

Re: Flood Light randomly turns off at night

BrookeN — Mon, 05 Aug 2024 19:49:30 GMT

Automations can be found in the Routines tab of the SmartThings app, and are divided into Manually run routines and Automatic routines. Rules are represented as Automatic routines in the app.