topic Re: Pro 3 deleting itself in Arlo Pro 3 Floodlight

Pro 3 deleting itself

Vincent64 — Sun, 21 Apr 2024 22:45:06 GMT

I'm seeking advice on how to prevent my floodlight from randomly deleting itself from my account and app. Customer support has been very unhelpful to say the least, providing only repetitive canned instructions.

Re: Pro 3 deleting itself

ShayneS — Thu, 25 Apr 2024 16:59:36 GMT

Hi @Vincent64

I placed your device on a test firmware that should help with these symptoms until the production version is released. The device should automatically update overnight if you have not bene prompted with an update already.

Re: Pro 3 deleting itself

Vincent64 — Thu, 25 Apr 2024 17:06:08 GMT

Good morning Shayne,

no firmware update available yet but I’ll be sure to keep checking.

Thanks!

Re: Pro 3 deleting itself

ShayneS — Thu, 25 Apr 2024 18:02:59 GMT

@Vincent64 If you like, you can also try removing and reinstalling the device to help push the firmware. I will leave this option up to you.

Re: Pro 3 deleting itself

Vincent64 — Thu, 25 Apr 2024 20:10:18 GMT

The update was available after restarting the device. I have one other question for you that I haven’t been able to get an answer for. My floodlight has a lot of loud crackling noise in the video. Is there anyway to fix this? Seems like the microphone is too sensitive. Thank you for your help