topic Re: Arlo Pro 3 Floodlight not responding to commands in Arlo Pro 3 Floodlight

Arlo Pro 3 Floodlight not responding to commands

ArloUser42 — Sat, 03 Feb 2024 15:55:24 GMT

My Arlo floodlight was working perfectly well until few months ago. Now it no longer lights up in response to commands based on its own or other camera sensors. It does light up when switched on manually from the Arlo app.I have tried resetting it, removing battery and re-connecting it to the Arlo App several times though with the same results.

I’m not sure whether it was related to a firmware update.

Has anyone had similar issues?

Re: Arlo Pro 3 Floodlight not responding to commands

ShayneS — Mon, 05 Feb 2024 22:47:18 GMT

Hi @ArloUser42

When you mention "resetting" Did you remove the camera from your app/account and reinstall it?

Thanks

Re: Arlo Pro 3 Floodlight not responding to commands

ArloUser42 — Tue, 06 Feb 2024 04:39:45 GMT

Thanks for your message.

Yes I removed the Arlo floodlight from my account and re-installed it, including holding the sync button for 15s to reset the camera.

Re: Arlo Pro 3 Floodlight not responding to commands

StephenB — Tue, 06 Feb 2024 10:53:23 GMT

Does the camera have a subscription?

Alternatively, is it connected to a base that does local recording?

Re: Arlo Pro 3 Floodlight not responding to commands

ArloUser42 — Tue, 06 Feb 2024 11:58:01 GMT

No subscription and none needed for it to work (I never had a subscription for years and it worked).

it is connected to a hub, but I’m not concerned about recording…just for the light to turn on when needed.

At the moment I can only turn the light on and off manually and view the live video feed. No automation 😞

Re: Arlo Pro 3 Floodlight not responding to commands

StephenB — Tue, 06 Feb 2024 13:46:08 GMT

It lights when it wants to record at night.

There is also a setting to tell it to just light up when it detects motion. But there have been some posters who have said that doesn't work correctly. So a workaround is to set up local storage (and just ignore the recordings).

Re: Arlo Pro 3 Floodlight not responding to commands

ArloUser42 — Wed, 07 Feb 2024 18:59:19 GMT

It worked!! thanks!!

previously the lights would turn on without the need to activate recording…but at least now the light comes on.

I set the camera to record AND turn on the light during recording. It responds less quickly than previously, but at least it works.

Re: Arlo Pro 3 Floodlight not responding to commands

Sky-sky — Sun, 18 Feb 2024 12:43:28 GMT

Can you share what type of usb drive you use? I’ve tried many different ones and none of them seem to be recognized by the Arlo hub. I tried contacting support but have gotten the runaround for a month now with no results.

thanks.

Re: Arlo Pro 3 Floodlight not responding to commands

ShayneS — Wed, 21 Feb 2024 23:44:14 GMT

What size are the drives? Is the device formatted to the FAT32 file system?

Re: Arlo Pro 3 Floodlight not responding to commands

Sky-sky — Sat, 24 Feb 2024 13:05:25 GMT

256gb

and yes

But I still get the message that the drive cannot be used when I plug it into the hub

Re: Arlo Pro 3 Floodlight not responding to commands

StephenB — Sat, 24 Feb 2024 15:28:14 GMT

@Sky-sky wrote:

256gb

and yes

But I still get the message that the drive cannot be used when I plug it into the hub

Did you double-check that the drive only has one partition?

Re: Arlo Pro 3 Floodlight not responding to commands

Sky-sky — Sat, 24 Feb 2024 20:15:46 GMT

Yes

Re: Arlo Pro 3 Floodlight not responding to commands

ShayneS — Wed, 28 Feb 2024 16:48:51 GMT

@Sky-sky

Do you have any other drives you can try and test with?