topic Re: Static sound/White Noise in Arlo Pro 3 Floodlight

Static sound/White Noise

JoAustralia1 — Mon, 07 Sep 2020 12:02:03 GMT

I purchased the new Arlo Pro 3 Floodlight yesterday and since doing the update for that all 3 of my Arlo Pro 2 cameras have loud static /white noise when viewed on the app. Can anyone tell me why they are suddenly making this noise? They have been fine up until today.

Re: Static sound/White Noise

jguerdat — Mon, 07 Sep 2020 13:45:46 GMT

Start by rebooting your base or hub and rebooting your phone.

Re: Static sound/White Noise

michaelkenward — Tue, 08 Sep 2020 09:49:57 GMT

Is this battery or permanent power?

I'm on power and hear a persistent hum when it is connected. Switch off the power and the him stops.

It is, though, a quiet hum rather than white noise.

Re: Static sound/White Noise

JoAustralia1 — Wed, 09 Sep 2020 12:05:34 GMT

I am connected with battery only. no power. I have tried rebooting my arlo hub and phone as recommended and it still continues to make the static hum grrrrrrrrrr! Why why why ? It was working fine before the last update.

Re: Static sound/White Noise

JamesC — Thu, 10 Sep 2020 16:17:49 GMT

JoAustralia1,

Could you provide a clip that has the issue so we can better understand what you're experiencing?

JamesC

Re: Static sound/White Noise

JoAustralia1 — Sat, 12 Sep 2020 09:04:15 GMT

I'm not sure how to send a clip I'm sorry. I will just have to contact customer support on Monday. Thank you anyway. I appreciate your help. 🙂