topic Pro 3 Floodlights Offline in Arlo Pro 3 Floodlight

Pro 3 Floodlights Offline

AB23 — Mon, 16 Oct 2023 20:40:08 GMT

Hello,

I have two Pro 3 floodlights. Both went offline at exactly the same time about an hour ago. There have been no power outages or anything else, and both have fresh batteries.

Has anyone else had this happen?

Re: Pro 3 Floodlights Offline

AB23 — Mon, 16 Oct 2023 20:50:25 GMT

A little bit of additional information - the floodlight cameras are just clicking every few seconds with the batteries installed.

Re: Pro 3 Floodlights Offline

jguerdat — Tue, 17 Oct 2023 15:27:09 GMT

Seems odd. Have you tried reinserting the batteries to see if that helps?

Re: Pro 3 Floodlights Offline

AB23 — Tue, 17 Oct 2023 16:17:35 GMT

This is where it gets complicated.

I removed the batteries yesterday without any success in reconnecting.

Then, I did a factory reset of one floodlight. That resulted in *both* floodlights reconnecting.

This morning, both floodlights were again offline. I removed the battery from one, and it reconnected - and the battery has also drained from 80% to 20% overnight (I noticed this morning that the red IR lights were permanently illuminated prior to doing the battery cycle). The other floodlight is still offline.

Both cameras are perfectly functional - when they're online. As best I can tell, there are no mechanical/physical issues with them, or with the batteries.

Re: Pro 3 Floodlights Offline

jguerdat — Wed, 18 Oct 2023 13:15:40 GMT

How close are the cameras to each other? Too close can cause interference, leading to such problems.

The IR LEDs shouldn't be lit all the time so that suggests a hardware failure. That could explain the battery drain although that could also be due to a poor connection between your camera(s) and your router or hub, depending on how they're connected. If you bring one closer to your router/hub, does it work better?

Re: Pro 3 Floodlights Offline

AB23 — Thu, 19 Oct 2023 03:04:30 GMT

The cameras are at least 50' from each other, and 30+ feet from any other sources of interference.

I managed to get them working again. They've worked for the last 2 days, but now one just went offline again.

They're approximately two years old. I don't intend to spend more money replacing them - the lights are great when they work, but they've been highly unreliable since purchase, and have become more so since their last firmware update a few months ago.

Re: Pro 3 Floodlights Offline

ShayneS — Fri, 20 Oct 2023 17:26:04 GMT

Does the camera happen to go offline if you leave it a few feet from the base station?