topic Re: Camera removes itself in Arlo Pro 3 Floodlight

Camera removes itself

puci — Sun, 01 Oct 2023 18:14:27 GMT

Hi I have 1 arlo pro3 floodlight camera that was disconnecting regularly (other cameras werent) I removed this and re synced camera it worked them all of a sudden it is totally removing itself (gone from camera list in app etc etc) I have added twice after couple days just disappears?

Re: Camera removes itself

StephenB — Sun, 01 Oct 2023 22:18:39 GMT

@puci wrote:

I have 1 arlo pro3 floodlight camera that was disconnecting regularly (other cameras werent) I removed this and re synced camera it worked them all of a sudden it is totally removing itself (gone from camera list in app etc etc) I have added twice after couple days just disappears?

My floodlight did that twice over the summer, but hasn't done it recently. I did a reset - not sure if that resolved the problem, or if something else did (perhaps a firmware update).

Re: Camera removes itself

puci — Sun, 01 Oct 2023 23:03:03 GMT

Can you force a firmware update to camera as have always updated when prompted?

Re: Camera removes itself

StephenB — Mon, 02 Oct 2023 02:00:08 GMT

@puci wrote:

Can you force a firmware update to camera ?

No.

Re: Camera removes itself

puci — Mon, 02 Oct 2023 05:01:23 GMT

Re: Camera removes itself

puci — Mon, 02 Oct 2023 05:02:11 GMT

Message I just starting getting through app

Re: Camera removes itself

StephenB — Mon, 02 Oct 2023 11:19:03 GMT

@puci wrote:

Message I just starting getting through app

Maybe try restarting the phone? If that fails, you could try uninistalling and reinstalling the app.

If you have a subscription, you could also contact paid support.