topic Re: Floodlight 3 Pro Connection issues in Arlo Pro 3 Floodlight

Floodlight 3 Pro Connection issues

WillMcBill — Mon, 11 Sep 2023 08:55:49 GMT

After recharge my FB1001 won't cannot be installed anymore. Device started to suffer dramatically increased battery drain. I recharged it to 100% and connected it back but it went offline. Couldn't get it back so decided to re-install it. Now app won't find it on install cycle. 2.4 GHz is in use, factory settings are reset by pressing sync etc... After reading a QR code and positive chime sound it's starts to find a device but blue led doesn't blink more than approx 10 secs during that process

Re: Floodlight 3 Pro Connection issues

WillMcBill — Mon, 11 Sep 2023 08:56:39 GMT

Re: Floodlight 3 Pro Connection issues

jguerdat — Mon, 11 Sep 2023 12:34:20 GMT

Sounds like a faulty camera. Use Settings, Support (Center) to select your camera model. Scroll down to Contacts to talk to official support. This requires a subscription.

Re: Floodlight 3 Pro Connection issues

WillMcBill — Mon, 11 Sep 2023 13:56:28 GMT

Thanks 🙏 I tried with chat but as an European Arlo chat won't help me. And call center didn't answer either. I was on hold for an hour. 🥴