topic Unable to Subscribe in Arlo Pro 3 Floodlight

Unable to Subscribe

babujibson — Mon, 21 Aug 2023 09:24:39 GMT

Hello

i have an existing account in which I use three cameras. Now I bought floodlight and 4 k cameras with a new base station. The new two cameras not recording anything. When I try to buy a plan it’s spinning the wheels. Not happening anything even after so long time

Please help

Re: Unable to Subscribe

JamesC — Tue, 22 Aug 2023 19:29:26 GMT

Arlo Secure subscription plans are not available in all countries. Where are you located?

For more information on where subscription plans are available, see here: https://kb.arlo.com/000063083/What-Arlo-subscription-plans-and-cloud-recording-options-are-available

JamesC

Re: Unable to Subscribe

babujibson — Wed, 23 Aug 2023 04:08:45 GMT

Thanks for the prompt reply. I am from India but settled in Dubai. My earlier three cameras working almost 6 years without any hassle. These two new cameras not recording !

Please help me

Regards

Re: Unable to Subscribe

jguerdat — Wed, 23 Aug 2023 13:51:47 GMT

Any camera newer than the Pro 2 requires a subscription as of 2018 when the Ultras were released. The Pro 2 and older still have the free 7 day plan, which is apparently what you have currently. You can connect the cameras to a SmartHub and use local recordings without a subscription. It's not the same as cloud recordings but it's better than nothing.

Re: Unable to Subscribe

babujibson — Wed, 23 Aug 2023 18:17:43 GMT

Thanks for the reply. Is there any plan to add India in the subscription list in future? Curious to know.
so if I add micro SD card for recordings how can i view the recordings in the app?
please advice

rgds

Re: Unable to Subscribe

jguerdat — Thu, 24 Aug 2023 12:39:30 GMT

I can't comment on future countries for subscriptions but the list has been pretty stagnant for years. Setting up local recordings is done in the app in the settings for the hub (look for Storage Settings). You seem to have the VMB5000 hub since you mention the microSD card.

https://kb.arlo.com/000062818/How-do-I-set-up-local-storage-backups-using-my-Arlo-SmartHub-or-Base-Station-Arlo-Secure-4-0