topic Re: Pro 3 floodlight: Camera remains disabled when using OEM outdoor charging cable in Arlo Pro 3 Floodlight

Pro 3 floodlight: Camera remains disabled when using OEM outdoor charging cable

DBOAU — Sat, 10 Jun 2023 06:30:54 GMT

I have 3 x Pro 3 Floodlights. Whilst charging using the offical Arlo outdoor magnetic charging cable and OEM charger the camera remains disabled in the same way it does when using an ‘indoor’ charging cable on all 3 cameras. Disappointing as I purchased the outdoor cable so they could remain plugged in and access the highest flood light setting. I’ve tried multiple chargers and charger/cable combos and confirmed working combinations on a Pro 3 (non floodlight) where the camera isn’t disabled whilst charging so I know the cable is fine. Any thoughts anyone?

Re: Pro 3 floodlight: Camera remains disabled when using OEM outdoor charging cable

jguerdat — Sat, 10 Jun 2023 11:56:44 GMT

The Arlo outdoor charger includes a charger that's permanently connected to the cable so you can't possibly use other ones. This one allows the camera to be connected to AC power while still being able to operate. Sounds like you're using 3rd party equipment. See the What's Included section here:

https://www.arlo.com/en-us/accessories/VMA5600C-100NAS.html

Re: Pro 3 floodlight: Camera remains disabled when using OEM outdoor charging cable

StephenB — Mon, 12 Jun 2023 12:35:24 GMT

@DBOAU wrote:

I have 3 x Pro 3 Floodlights. Whilst charging using the offical Arlo outdoor magnetic charging cable and OEM charger the camera remains disabled in the same way it does when using an ‘indoor’ charging cable on all 3 cameras.

Can you confirm that you are using a VMA5600C or VMA5601C outdoor charger?

If so, have you tried this charger with all three cameras?

Re: Pro 3 floodlight: Camera remains disabled when using OEM outdoor charging cable

Chrisk2 — Thu, 17 Aug 2023 02:13:42 GMT

I have this problem. I am using the flow outdoor cable purchased from arlo.com