topic Trouble installing Floodlight in Arlo Pro 3 Floodlight

Trouble installing Floodlight

Chrville — Mon, 22 May 2023 17:58:16 GMT

Set up floodlight and on last step ap cannot find the device.

Re: Floodlight

ShayneS — Mon, 22 May 2023 17:58:40 GMT

HI @Chrville

Are you still experiencing this issue?

Re: Floodlight

Chrville — Thu, 25 May 2023 12:24:58 GMT

Yes I got the problem resolve., Thanks

Re: Floodlight

CNCIT — Wed, 14 Jun 2023 14:22:38 GMT

How did you resolve this issue?

I have tried everything Arlo support have asked me to do but I am unable to add Arlo Pro 3 floodlights.

1. I am using a dedicated AP with only one SSID- 2.4GHz only.
2. AP is just a foot away
3. I factory reset camera by removing the battery, re-inserting and pressing the sync button until amber light blinks and releasing it before proceeding with the setup
4. Tried with a laptop with wired connection too.
5. On the phone app, I have disabled mobile data and used only the dedicated SSID I setup for this (2.4Ghz)

It keeps failing at Looking for floodlights step

Re: Floodlight

ShayneS — Fri, 16 Jun 2023 17:08:40 GMT

Do you have any special characters or spaces in your network name or password by chance?

Re: Floodlight

CNCIT — Sat, 17 Jun 2023 21:04:55 GMT

I was able to resolve the issue. Our barracuda Firewall flagged one of the sites Arlo is trying to reach during initial setup as parked site. Once I allowed parked sites, it started working. Need to find out which site Arlo tries to access besides *.arlo.com or *.netgear.com so I can only whitelist that site instead of allowing all "parked" sites/