topic Floodlight Camera Malfunctioning in Arlo Pro 3 Floodlight

Floodlight Camera Malfunctioning

MarioNicolais — Wed, 21 Dec 2022 21:26:03 GMT

My Arlo Floodlight Camera has been malfunctioning. After more than a year of working, suddenly it (1) says it is offline, (2) will not shutdown when I try with either my app or through the website.

I have tried restarting and resetting. I have entirely reinstalled.

I wanted to call Arlo to have someone help me with this, but cannot find a number anywhere. Worse? I tried the chat feature and after it said it connected me, I never got a reply. I literally have screenshots of me saying "hello?" and "anyone there?" showing that the chat option never responded.

I feel stuck and angry that I cannot get help with a product that is malfunctioning.

Re: Floodlight Camera Malfunctioning

StephenB — Wed, 21 Dec 2022 22:13:55 GMT

@MarioNicolais wrote:

I wanted to call Arlo to have someone help me with this, but cannot find a number anywhere.

Do you have a subscription? If you do, you should see a phone support option in the support area of the app.

Don't try to google a number - that path will lead you to a scam support site.

Re: Floodlight Camera Malfunctioning

MarioNicolais — Wed, 21 Dec 2022 22:21:02 GMT

I do have a subscription and found it (had to scroll down a lot). Thank you.