topic Re: Floodlight in Arlo Pro 3 Floodlight

I cannot get the light to stay on upon movement

Maraleeguz — Fri, 30 Sep 2022 17:03:37 GMT

I cannot get the light to stay on upon movement when I turn the light on on the app then it doesn't go off I can't get through the customer support worst product ever

Re: Floodlight

StephenB — Wed, 28 Sep 2022 09:56:20 GMT

@Maraleeguz wrote:

I cannot get the light to stay on upon movement

Normally it will turn off when the recording stops. How long is the camera set to record?

Re: Floodlight

Maraleeguz — Wed, 28 Sep 2022 13:42:29 GMT

If you read the reply it will not come on at all

Re: Floodlight

StephenB — Wed, 28 Sep 2022 16:06:53 GMT

@Maraleeguz wrote:

If you read the reply it will not come on at all

You said "I cannot get the light to stay on upon movement" That isn't same as not coming on at all.

Is the camera recording? If so, how is the recording time set?

Re: Floodlight

Maraleeguz — Wed, 05 Oct 2022 13:18:56 GMT

Not sure

Re: Floodlight

StephenB — Wed, 05 Oct 2022 14:21:28 GMT

@Maraleeguz wrote:

Not sure

Well, the light goes off when the recording is finished, so you do need to figure that out.

Go into mode, and look the camera rule in the mode you are using.

https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

Re: Floodlight

Maraleeguz — Wed, 05 Oct 2022 15:45:18 GMT

I have tried all of that I've created modes I've done all that I've had the unit for 3 years what I want is for Arlo the big company that they are to pick up the phone and give me a call that's what I want

Re: Floodlight

StephenB — Wed, 05 Oct 2022 20:51:16 GMT

@Maraleeguz wrote:

I have tried all of that I've created modes I've done all that I've had the unit for 3 years what I want is for Arlo the big company that they are to pick up the phone and give me a call that's what I want

Do you have a subscription? If you do, then you could use phone support.

Re: Floodlight

Maraleeguz — Wed, 05 Oct 2022 21:01:18 GMT

The camera part of the Arlo works and when I go into recordings it's there when I went into create a mode the only camera that comes up is the base station so I'm not sure what the issue is it's very frustrating and you shouldn't need a subscription for someone to contact you regarding an issue with a product that you bought I've bought a flood light and five cameras at a very costly price are you with the company

Re: Floodlight

StephenB — Wed, 05 Oct 2022 21:11:57 GMT

@Maraleeguz wrote:

are you with the company

No. This is a user-to-user forum, and I do not work for Arlo.

Re: Floodlight

ShayneS — Fri, 07 Oct 2022 16:50:49 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Re: Floodlight

Maraleeguz — Fri, 07 Oct 2022 16:52:48 GMT

I have tried creating a mode that didn't work I tried disconnecting the device and reconnecting the device and that doesn't work the only thing it does is Monitor movement the light does not come on at all

Re: Floodlight

ShayneS — Fri, 07 Oct 2022 16:54:33 GMT

When you disconnected, did you remove it from the Smart Hub and re-onboard or did you just pull and reinsert the battery?

Re: Floodlight

Maraleeguz — Fri, 07 Oct 2022 17:09:07 GMT

I removed it all together and it's weird because when it says click on mode and I do that and only brings me to the Smart Hub it does not bring me to the choice of just the flood light

Re: Floodlight

ShayneS — Fri, 07 Oct 2022 17:46:02 GMT

Selecting the mode tab will show all your onboarded devices in a list. Do you have a screenshot of what you are referencing?

Re: Floodlight

Maraleeguz — Fri, 07 Oct 2022 19:32:18 GMT

Re: Floodlight

ShayneS — Fri, 07 Oct 2022 22:55:27 GMT

This is because your cameras are paired to your Base Station. If you tap settings > My Devices > You will see the full list of devices there.

I believe you had your floodlight camera paired in AP mode directly to your router previously, this is why it showed up with the mode control previously.

Re: Floodlight

Maraleeguz — Fri, 07 Oct 2022 23:06:51 GMT

If I hit my devices flood light will show up but I can't create a mood I tried the mode to come on with motion and it doesn't work

Re: Floodlight

ShayneS — Fri, 07 Oct 2022 23:33:06 GMT

You have to create the rules under your Mode section within the base station by tapping the (Pencil Icon).

Re: Floodlight

Maraleeguz — Sat, 08 Oct 2022 00:13:10 GMT

I did that how about you just give me a call