topic Re: Not charging in Arlo Pro 3 Floodlight

Not charging

Huey113 — Thu, 18 Aug 2022 00:19:59 GMT

I have Arlo pro 3 floodlight with magnetic power cord hooked up but it does not maintain or charge battery why?

Re: Not charging

jguerdat — Thu, 18 Aug 2022 12:33:19 GMT

I've had to wipe both sides of the connector on occasion.

Re: Not charging

StephenB — Fri, 19 Aug 2022 12:14:02 GMT

@Huey113 wrote:
I have Arlo pro 3 floodlight with magnetic power cord hooked up but it does not maintain or charge battery why?

You need to use the outdoor charger with the floodlight, the indoor charger won't work.

Re: Not charging

Huey113 — Fri, 19 Aug 2022 16:36:19 GMT

That’s what I am using. VMA5601C-100NAS

Re: Not charging

StephenB — Sat, 20 Aug 2022 11:34:59 GMT

@Huey113 wrote:
That’s what I am using. VMA5601C-100NAS

Are you seeing the lightning bolt in the charging icon?

Re: Not charging

Huey113 — Sat, 20 Aug 2022 12:11:29 GMT

No. Just battery icon and percentage.

Re: Not charging

StephenB — Sat, 20 Aug 2022 12:30:08 GMT

@Huey113 wrote:
No. Just battery icon and percentage.

Check the connector on the camera first, and make sure it is properly seated. Also check that there is mains power at the outlet.

If you have another camera that can use your charger (pro 3, pro 4, Ultra, Go 2), then see if the charger can power that camera.

Re: Not charging

Huey113 — Sat, 20 Aug 2022 21:32:12 GMT

Got the ladder out and seen it was a bad connection at camera.

Re: Not charging

arlo-there — Fri, 23 Sep 2022 05:57:33 GMT

I am now having this issue (coincidentally, since the firmware update).

Arlo support suggested I replace the outdoor charge, which I did.

My floodlight shows the green charging icon, but the battery is being drained - down to %50 now.

I got fobbed off by support (again). I am insisting on an RMA or will take this up under consumer warranty, have had it for less than 3 months.

Re: Not charging

ShayneS — Mon, 26 Sep 2022 20:37:57 GMT

Hey @arlo-there

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.