topic Re: Arlo Pro 3 Floodlight camera replacement mounting bracket in Arlo Pro 3 Floodlight

Arlo Pro 3 Floodlight camera replacement mounting bracket

Gary75 — Sun, 03 Jul 2022 10:29:41 GMT

My plastic mounting bracket broke (the base of the bracket that was attached to the wall). It has been several weeks now but I have not been able to find a replacement bracket. When I tried to get help from Arlo, there was no one around to help (just a bot at the chat, and it requires a membership).

Arlo has a good product but sub-standard customer service/service after-sale. It is unfortunate as when one pays $250 for an item, one would expect it to last more than 2 years, or at least have people to be around to help if there is a problem. It is time to look elsewhere - maybe Ring has a better customer service department.

Re: Arlo Pro 3 Floodlight camera replacement mounting bracket

StephenB — Sun, 03 Jul 2022 10:44:05 GMT

@Gary75 wrote:

My plastic mounting bracket broke (the base of the bracket that was attached to the wall). It has been several weeks now but I have not been able to find a replacement bracket.

Is the camera still under warranty (1 year)?

Arlo doesn't provide replacement mounts for the floodlight, so I think a warranty replacement of the entire camera is your only option.

Re: Arlo Pro 3 Floodlight camera replacement mounting bracket

jguerdat — Sun, 03 Jul 2022 13:44:23 GMT

Also, you could temporarily subscribe to a single camera sub so you can contact support. Maybe they would send a new piece but it could be a whole camera, as noted above. Unsubscribe when satisfied.

Re: Arlo Pro 3 Floodlight camera replacement mounting bracket

lp77 — Mon, 04 Jul 2022 07:56:01 GMT

I managed to get a spare one time, when I'd put it up wrong, but recently as I'm moving home, I needed a new one, and it seems that although they still make the cameras, there is no provision for any requirement to replace this part. It seems such a massive oversight, the response I got was to buy a new camera, or use the ceiling mount (which would set my camera at an odd angle)