topic Re: Pro 3 Floodlight clicking in Arlo Pro 3 Floodlight

Pro 3 Floodlight clicking

peterw1956 — Sat, 02 Apr 2022 05:43:21 GMT

live stream and recording have a low volume background clicking like a clock.

Re: Pro 3 Floodlight clicking

ShayneS — Wed, 06 Apr 2022 00:18:14 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.

Re: Pro 3 Floodlight clicking

peterw1956 — Wed, 06 Apr 2022 13:55:19 GMT

I have two Pro 3 Spotlight cameras connected to a VMB4540. Both cameras have the background noise in live view or recording. I have restarted the VMB4540 and one of the cameras with no change to the background noise. I can uploaded a recording of the noise if that is possible.

cheers and thanks

Peter

Re: Pro 3 Floodlight clicking

ShayneS — Wed, 06 Apr 2022 16:13:45 GMT

Sure, you can provide a link to the shared recording if you like and I will have it investigated.

Re: Pro 3 Floodlight clicking

peterw1956 — Thu, 07 Apr 2022 02:24:04 GMT

Is there a preferred way to do this.

Re: Pro 3 Floodlight clicking

StephenB — Thu, 07 Apr 2022 11:53:56 GMT

@peterw1956 wrote:

Is there a preferred way to do this.

Not really, it is up to you. You could get a shared link from the library (using my.arlo.com), or put a downloaded file into cloud storage (dropbox, google drive, icloud, etc). Then provide the link.

If you want to keep the video more private, you can send the link to @ShayneS in a private message (PM). There's an envelope link at the top right of the forum page that you can use to send the PM.

Re: Pro 3 Floodlight clicking

peterw1956 — Thu, 07 Apr 2022 14:03:39 GMT

Thanks here is the link for the clicking camera noise:

https://photos.app.goo.gl/uTWj7Ns1WTEq7f7V6

Re: Pro 3 Floodlight clicking

ShayneS — Thu, 07 Apr 2022 15:54:59 GMT

Thanks for the video, Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Re: Pro 3 Floodlight clicking

nrivera0305 — Tue, 19 Apr 2022 16:20:30 GMT

I have the same problem with my floodlight. Last night I noticed a white noise sound with a clicking in between when live session is on and when it is a recorded video, it sounds like a helicopter in the background. I contacted but they did not give me a solution. I had to turn off the microphone because the sound is so annoying.

Any solution so far??

Re: Pro 3 Floodlight clicking

Ian4 — Fri, 06 May 2022 11:24:21 GMT

I have had 2 cameras do the same thing. Did you figure it out?

Arlo Pro 3 Floodlight makes ticking sound every 3s and false triggers alerts

Mike-C — Sat, 07 May 2022 21:58:27 GMT

Bought this 2 weeks ago, heard weird ticking on audio every 3s but decided to ignore until unit started triggering a few days ago every few minutes even though it was NOT set to trigger on audio so I assumed it was faulty. Yesterday I replaced the unit with another new one under warrantee and same ticking noise every 3s and scratchy sounds in general. Other 4 x Pro 4 cameras work perfectly so there is nothing wrong with the base station or network or ambient sounds outside.

Anyone else had this and found a solution?

Thanks

Mike

Re: Pro 3 Floodlight clicking

ShayneS — Mon, 09 May 2022 19:55:18 GMT

Hi @Ian4

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Re: Pro 3 Floodlight clicking

Ian4 — Mon, 09 May 2022 19:56:51 GMT

I have. They sent me a new camera and it does the same thing. Can't seem to fix this problem.

Re: Pro 3 Floodlight clicking

ShayneS — Tue, 10 May 2022 19:35:10 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Pro 3 Floodlight clicking

ShayneS — Thu, 12 May 2022 20:15:56 GMT

Do you have the cameras connected to AC power by chance? or are the cameras running off battery power?

Thanks

Re: Pro 3 Floodlight clicking

Ian4 — Thu, 12 May 2022 20:16:37 GMT

Connected to power.

Re: Pro 3 Floodlight clicking

ShayneS — Fri, 13 May 2022 16:36:08 GMT

@Ian4

Does the same issue occur if you unplug the camera and try battery power only?

Re: Pro 3 Floodlight clicking

ShayneS — Mon, 16 May 2022 16:55:49 GMT

Hi,

Did you happen to see my post above?

Thank you

Re: Pro 3 Floodlight clicking

ShayneS — Fri, 20 May 2022 15:44:57 GMT

Which device are you using to stream your cameras? iOS/Android device?

Thanks

Re: Pro 3 Floodlight clicking

Ian4 — Fri, 20 May 2022 15:49:39 GMT

I0S apple