topic Re: Activity zone not working in Arlo Pro 3 Floodlight

Activity zone not working

rotoruda — Sat, 12 Mar 2022 19:57:32 GMT

Camera is triggering notices outside of activity zone. They are not working. What a waste of code that doesn’t work.

Re: Activity zone not working

jguerdat — Sun, 13 Mar 2022 13:49:52 GMT

This can be due to IR reflections. Objects outside the zone may reflect the sun's IR in a way that the sensor thinks it's inside the zone. Repositioning the camera may help as well as reducing sensitivity in your modes and rules.

\Post a screenshot of the camera view for suggestions.

Re: Activity zone not working

rotoruda — Sun, 13 Mar 2022 14:42:44 GMT

See image of zone. Don’t know what would be reflected

Re: Activity zone not working

jguerdat — Mon, 14 Mar 2022 13:55:56 GMT

No picture attached. Use the paper clip icon below the text box.

Reflections can come of any number of things including leaves and branches. The sun's IR is very strong.

Re: Activity zone not working

rotoruda — Mon, 14 Mar 2022 15:42:48 GMT

See attached image via the paper clip

Re: Activity zone not working

StephenB — Mon, 14 Mar 2022 15:53:45 GMT

@rotoruda wrote:
See attached image via the paper clip

Thx. I'm also not seeing much possibility for reflections.

Are you seeing moving shadows on the ground in the motion recordings?

Re: Activity zone not working

JamesC — Wed, 16 Mar 2022 19:14:26 GMT

The cloud fix for this issue has been released and you should be seeing the results of the fix now. You may need to remove and reapply activity zones and toggle your smart alerts now that the fix is available. Please let us know if you are still seeing inaccurate smart alerts and/or motion being detected outside your activity zones.

Thank you,

JamesC

Re: Activity zone not working

Leg421 — Sat, 19 Mar 2022 00:16:40 GMT

I have tried the deleting and resetting of activity zones and still have the active zones error ac power disconnected message.

Re: Activity zone not working

StephenB — Sat, 19 Mar 2022 10:00:03 GMT

@Leg421 wrote:
I have tried the deleting and resetting of activity zones and still have the active zones error ac power disconnected message.

That's a completely different issue.

What cameras do you have? Do you have a subscription?

Re: Activity zone not working

rotoruda — Sat, 19 Mar 2022 16:18:40 GMT

Deleted the activity zone and created a new one. Still getting alerts outside of the zone

Re: Activity zone not working

WadeDbS007z — Tue, 12 Apr 2022 16:12:18 GMT

Can’t set activity zones, ac power not connected. Is this new a requirement?

Re: Activity zone not working

StephenB — Tue, 12 Apr 2022 16:17:18 GMT

@WadeDbS007z wrote:
Can’t set activity zones, ac power not connected. Is this new a requirement?

You either need a subscription for the camera (using cloud activity zones) or AC power (processing activity zones in the camera).

This is not new.

Re: Activity zone not working

WadeDbS007z — Tue, 12 Apr 2022 17:57:37 GMT

Sorry I have a subscription, but it still failed at first but I finally got it up and running. Thank you