topic Re: Floodlight audio delay in Arlo Pro 3 Floodlight

Floodlight audio delay

cammerz — Sat, 05 Mar 2022 14:57:21 GMT

I have an audio delay on my recorded footage and sometimes the night vision doesn’t work or the flood light doesn’t activate. I have to reset the camera for this to work. I’ve opened a support case but no longer getting replies, the customer support is the worst I’ve come across

Re: Floodlight audio delay

JamesC — Mon, 07 Mar 2022 22:45:58 GMT

cammerz,

This could be the result of poor signal strength or WIFi interference? How far from your router is the floodlight? What does the signal strength icon show?

JamesC

Re: Floodlight audio delay

cammerz — Mon, 07 Mar 2022 22:51:28 GMT

The router is about 10 feet away, the signal strength is 2 out of 3, I’ve tried manually changing the wifi channel and it didn’t help the issue

Re: Floodlight audio delay

JamesC — Mon, 07 Mar 2022 23:30:49 GMT

cammerz,

I'm assuming there is a wall or physical obstructions between the router and camera that could be causing the signal strength to degrade. Consider temporarily bringing the camera within a few feet of the router and test to see if the behavior is the same. This will help isolate the issue to the camera or the location.

JamesC

Re: Floodlight audio delay

cammerz — Mon, 07 Mar 2022 23:27:45 GMT

There is a wall between the router and the camera because it’s an outdoor floodlight camera, it should be expected to work with a wall between the two surely? I can’t physically get them closer than the 6-10 feet that’s between them now.
This also doesn’t explain why the night vision and floodlight work temporarily and needs the camera to be restarted daily

Re: Floodlight audio delay

cammerz — Tue, 08 Mar 2022 22:14:19 GMT

Any update to this? I’ve just had to restart my camera again because night vision wasn’t working

Re: Floodlight audio delay

JamesC — Tue, 08 Mar 2022 22:44:42 GMT

cammerz,

If you're still experiencing the issue after the troubleshooting you've mentioned here, I encourage you to reach out to the Arlo support team to further investigate the issue: https://kb.arlo.com/000062610/Arlo-Support-Options

JamesC