topic Re: Exertis - Wrong Items Delivered in Arlo Pro 3 Floodlight

Exertis - Wrong Items Delivered

MukeMan — Thu, 10 Feb 2022 11:59:26 GMT

What's the story with your UK distributor, Exertis? They delivered me the wrong items and no matter how many times I email their support they will not get back in touch? Like your gear Arlo, but your UK partner is diabolical!

Re: Exertis - Wrong Items Delivered

JamesC — Fri, 11 Feb 2022 17:20:50 GMT

MukeMan,

Did you make a purchase through a third party or through arlo.com? If you made the purchase through a third party, I encourage you to reach out to them to find a resolution for this issue.

JamesC

Re: Exertis - Wrong Items Delivered

MukeMan — Fri, 11 Feb 2022 18:17:35 GMT

The purchase was made through the Arlo website. Apparently, this is run by a Uk distributor called Exertis.

Still no response from them a week on.

Re: Exertis - Wrong Items Delivered

JamesC — Fri, 11 Feb 2022 18:26:17 GMT

MukeMan,

I've escalated this topic and requested a status update from the care team. An agent will reach out to you with more information as soon as possible.

JamesC

Re: Exertis - Wrong Items Delivered

MukeMan — Fri, 11 Feb 2022 19:33:57 GMT

Thanks for your assistance. I'll stand by.