topic Re: Push notifications stopped in Arlo Pro 3 Floodlight

Push notifications stopped

mikemikemikemik — Wed, 27 Jan 2021 20:16:21 GMT

My Arlo app has stopped sending push notifications to my iPhone. I have deleted and reinstalled the app, rebooted and applied lastest iOS, and made sure push notifications are enabled in the app settings and on each camera. The video indicator doesn't even show on the app icon. Only way I know something has triggered the camera is that I still get an email. Very frustrating and makes the cameras useless for real time monitoring. And yes, I have a valid subscription. Anyone else having these issues?

Re: Push notifications stopped

JamesC — Mon, 01 Feb 2021 19:48:36 GMT

mikemikemikemik,

It sounds like you may not have notification permissions enabled on your mobile device for the Arlo mobile app. Check your mobile devices app permissions and be sure push notifications for the Arlo mobile app are allowed.

JamesC

Re: Push notifications stopped

Voden1 — Sat, 31 Jul 2021 16:27:42 GMT

Having the same issue, any luck with a fix?

Re: Push notifications stopped

dcfox1 — Sat, 31 Jul 2021 18:09:51 GMT

@Voden1 wrote:
Having the same issue, any luck with a fix?

Have you tried the suggestions posted here. Notifications are working fine. This is an old thread but details would help.

Re: Push notifications stopped

Voden1 — Sun, 01 Aug 2021 16:02:21 GMT

Yes, I’ve tried everything, deleted and reinstalled app, it even asked if I want push notifications, I say yes, but still no notifications

Re: Push notifications stopped

StephenB — Sun, 01 Aug 2021 19:25:37 GMT

@Voden1 wrote:
Yes, I’ve tried everything, deleted and reinstalled app, it even asked if I want push notifications, I say yes, but still no notifications

Have you tried all the tips here:

Re: Push notifications stopped

320490 — Mon, 10 Jan 2022 09:22:46 GMT

Similar problem for me. I have two Floodlight Pro cameras - one of them has stopped sending pushing notifications, the other is working fine!?

Notifications enabled on my android device. Have removed and reinstalled camera in the app without any success.

any suggestions as currently I am not receiving any notifications for the camera that monitors our driveway....

Re: Push notifications stopped

ThatsDirty — Sun, 23 Jan 2022 22:27:00 GMT

Hey are you still having this issue? Just started having this issue last week, removed my apps, removed the device and repaired, did a factory reset and still no notifications. I wonder if this is server side on Arlo's end now as my Pro 4 gets notifications. Hopefully some representative can respond.... so many issues with Arlo.

Re: Push notifications stopped

Nerome13 — Fri, 28 Jan 2022 01:31:58 GMT

Same thing here. Have not used my cameras or app in awhile because I was finding that the 2-5 second recording delay was making any video or notifications useless...but decided to give it one more go. Did a fresh install of the newest arlo app, and have the cameras set up and live, but seem not be getting any notifications. Have made all the adjustments that I can and basically, have all my notification turned on both in my android settings and in the arlo app settings, yet still nothing. Have been thinking about replacing the cameras in general, and feel like this might be the push for me to make it happen

Re: Push notifications stopped

smurraybu — Tue, 01 Feb 2022 17:15:29 GMT

I have been having this same problem since end of December, put in a ticket and followed all of the reset/ reinstall recommendations from the help chat- however still not receiving push notifications on iOS - still waiting for customer service to either update with regards to the problem or provide a fix. This is becoming pointless as I do not sit in front of the phone all day and watch the outside cameras- and also I use 2 as a baby monitor- and pay the 9.99 subscription fee. Waiting for a fix still.

Re: Push notifications stopped

1stGirl — Tue, 01 Feb 2022 23:44:33 GMT

So glad to find this thread! I too have the same issue as one of my three Arlo Pro 4 cameras is not sending notifications. I've replaced the battery, the camera, deleted/reinstalled the app, and modified all the settings I could and still one camera will not send notifications. The other 2 cameras send notification so it is not my IOS setting. All the cameras are on the same wifi connection. Other than the notification, the camera works but as stated in other threads, it's not helpful if the notifications are not working. It appears that the software may be glitching with the newer IOS/Android updates. Hello Arlo - can you help your customers?????

Re: Push notifications stopped

mikemikemikemik — Wed, 02 Feb 2022 12:30:08 GMT

Its all a crap shoot if it works or not. It works when it wants to work, it doesn't when it doesn't. Arlo products are crap and a waste of money. I wish I had never bought them. The delays on "live" connecting to cameras and the delays of notifications are useless when trying to use as a real time security/safety mechanism.

Hopefully potential buyers will read this thread and buy Ring products instead.

Re: Push notifications stopped

ashleyb9 — Thu, 03 Feb 2022 03:18:09 GMT

My app has also stopped sending notifications. I have 4 cameras however there is only one that isn’t notifying. I can walk pass the camera and the light will come on but no notifications.

Re: Push notifications stopped

JamesC — Thu, 03 Feb 2022 17:32:37 GMT

We are currently investigating reports of this issue. I will provide an update as soon as we have more information.

JamesC

Re: Push notifications stopped

SilkyJ — Thu, 03 Feb 2022 18:59:19 GMT

The push notifications stopped working for all of my cameras yesterday. I've reset everything and checked my phone settings. Still nothing. Is this going to be fixed soon? These are pointless if I do not get motion notification alerts pushed to my phone.

Re: Push notifications stopped

ashbee — Sat, 05 Feb 2022 14:08:59 GMT

I'm having the same issue with push notifications stopping. It happened between 1/31/22 and 2/1/22. I've been in communication with Arlo and have tried so many things to try and reset and fix things. Still nothing. I believe the problem is on Arlo's end since I have cameras on wifi and on cell and neither are sending push notification, however email notifications work just fine.

Re: Push notifications stopped

StephenB — Sat, 05 Feb 2022 14:12:28 GMT

@ashbee wrote:

I'm having the same issue with push notifications stopping. It happened between 1/31/22 and 2/1/22. I've been in communication with Arlo and have tried so many things to try and reset and fix things. Still nothing. I believe the problem is on Arlo's end since I have cameras on wifi and on cell and neither are sending push notification, however email notifications work just fine.

Are you sharing cameras using the "friend" feature?

Re: Push notifications stopped

ashbee — Sat, 05 Feb 2022 14:15:05 GMT

I was. Just deleted them. Now they work!!! WTH!!! I use that feature for my significant other. I need it.

Re: Push notifications stopped

ashbee — Sat, 05 Feb 2022 14:15:58 GMT

I was using that feature and just saw your reply. I deleted the friends and now notifications are working. What gives? If I add them back will I have this issue?

Re: Push notifications stopped

ashbee — Sat, 05 Feb 2022 14:25:44 GMT

Another Arlo user suggested the problem stemming from Grant Access feature (sharing access with family/friends). Are you using this? I deleted the email addresses in there and now push notifications are working. Hope Arlo resolves this soon.