topic Re: Not able to purchase Arlo secure plan / or able reach out support in Arlo Pro 3 Floodlight

Not able to purchase Arlo secure plan / or able reach out support

Gserranol — Sun, 02 Jan 2022 23:07:34 GMT

After buying the Arlo Pro 3 Floodlight camera, I never got the option for the free trial, and when trying to get a subscription, it was just not available for me.

Tried reaching out to support and I'm not "not entitled to live agent support"

What's the point of having this camera and not being able to use it??

Re: Not able to purchase Arlo secure plan / or able reach out support

StephenB — Sun, 02 Jan 2022 23:32:28 GMT

@Gserranol wrote:

After buying the Arlo Pro 3 Floodlight camera, I never got the option for the free trial, and when trying to get a subscription, it was just not available for me.

Do you live in a country where Arlo offers the subscription? https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

Re: Not able to purchase Arlo secure plan / or able reach out support

Gserranol — Mon, 03 Jan 2022 00:09:28 GMT

I live in the USA. However, my account was open when I was living in Costa Rica.

I already updated my address.

Re: Not able to purchase Arlo secure plan / or able reach out support

StephenB — Mon, 03 Jan 2022 01:22:37 GMT

@Gserranol wrote:

I live in the USA. However, my account was open when I was living in Costa Rica.

Not sure, but you might need to create a new account. @JamesC: is there another way?

Re: Not able to purchase Arlo secure plan / or able reach out support

Gserranol — Mon, 03 Jan 2022 02:39:52 GMT

I will like to keep using the same email account, is it possible?

Re: Not able to purchase Arlo secure plan / or able reach out support

StephenB — Mon, 03 Jan 2022 11:39:01 GMT

@Gserranol wrote:

I will like to keep using the same email account, is it possible?

I don't know, which is why I tagged @JamesC

Re: Not able to purchase Arlo secure plan / or able reach out support

JamesC — Mon, 03 Jan 2022 19:36:15 GMT

If the account was created in Costa Rica, that means it has been assigned a Costa Rica country code. A new account must be created within the US if you intend to use the camera with a subscription within the US.

If you would like to use the same email address, consider changing the email on your existing account and then set up a new Arlo account and move your camera to that new account.

JamesC

Re: Not able to purchase Arlo secure plan / or able reach out support

Gserranol — Mon, 03 Jan 2022 19:49:49 GMT

Will try.

Thanks

Re: Not able to purchase Arlo secure plan / or able reach out support

Gserranol — Wed, 12 Jan 2022 01:18:10 GMT

Hello,

I changed my email address, now how can I link all my devices to a new account?

Re: Not able to purchase Arlo secure plan / or able reach out support

StephenB — Wed, 12 Jan 2022 11:33:30 GMT

@Gserranol wrote:

now how can I link all my devices to a new account?

Remove them from the old account. Then add them back to the new account using "add device".