topic Re: Floodlight not recording after September 2021firmware in Arlo Pro 3 Floodlight

Floodlight not recording after September 2021firmware

Ispiratica — Mon, 04 Oct 2021 01:20:38 GMT

I noticed yesterday that my camera was giving notifications but not recording anything. I checked and couldn't find any recordings for over 2 weeks. I noticed that the firmware was updated on 16 September 2021. I can do live view but no motion or manual recording. Reset camera, replaced battery, re-sync camera and restarted base station. Already opened a ticket but no reply yet.

Re: Floodlight not recording after September 2021firmware

StephenB — Mon, 04 Oct 2021 01:37:13 GMT

@Ispiratica wrote:
I noticed yesterday that my camera was giving notifications but not recording anything.

Start by checking your subscription status. You need an active subscription to get cloud recordings.

Re: Floodlight not recording after September 2021firmware

Ispiratica — Mon, 04 Oct 2021 01:47:38 GMT

I should have also mentioned that I record to local usb flash drive. Drive has been used for over 2 years. I don't use subscription services. I've never used it for this camera since activating it in April 2021. The drive was also formatted as part of the troubleshot.

Re: Floodlight not recording after September 2021firmware

JamesC — Mon, 04 Oct 2021 15:36:41 GMT

Ispiratica,

What model base station/SmartHub are you using? How are you checking for recordings?

JamesC

Re: Floodlight not recording after September 2021firmware

Ispiratica — Mon, 04 Oct 2021 18:13:50 GMT

Hi James,
I'm using a VMB4000r3 base and I'm checking from the app on an Android 11 phone. I reinstalled the Arlo app as well.

Re: Floodlight not recording after September 2021firmware

JamesC — Mon, 04 Oct 2021 19:19:25 GMT

Ispiratica,

Locally stored content on the VMB4000 is not viewable from the Arlo mobile app. The only way to view locally stored content from a VMB4000 is to eject the storage device and view from a PC: How do I view videos saved on a local storage USB device?

Your Floodlight came with a trial subscription that allowed you to view recordings stored on the Arlo cloud through the Arlo mobile app. After your trial expires, cloud recordings are no longer being saved.

JamesC

Re: Floodlight not recording after September 2021firmware

Ispiratica — Tue, 05 Oct 2021 01:59:40 GMT

So this is true for only Arlo Pro 3 onwards and not my Pro and Pro 2?

Re: Floodlight not recording after September 2021firmware

Ispiratica — Tue, 05 Oct 2021 08:50:32 GMT

Would a VMB4500 allow for local app viewing on my floodlight?

Re: Floodlight not recording after September 2021firmware

StephenB — Tue, 05 Oct 2021 11:53:44 GMT

@Ispiratica wrote:
So this is true for only Arlo Pro 3 onwards and not my Pro and Pro 2?

It's true for new camera (starting with the Ultra in 2018).

@Ispiratica wrote:
Would a VMB4500 allow for local app viewing on my floodlight?

No, you need a smarthub (VMB4540 or VMB5000).

There are quite a few limitations with direct access to local storage

no manual recordings
recordings only available in the app (not via my.arlo.com)
recordings not accessible with friend access
no thumbnails
can be hard to set up access when when away from home

Just something to be aware of before you invest in a smarthub (instead of the subscription).

Re: Floodlight not recording after September 2021firmware

Ispiratica — Fri, 08 Oct 2021 00:01:16 GMT

Thank you for your help. I didn't realise Arlo gave free ransomware with new cameras. Good thing it was a discounted purchase.