topic Re: Web Portal says battery flat but works perfectly fine on App in Arlo Pro 3 Floodlight

Battery level indicator in app does not update

Retired_Member — Mon, 04 Jan 2021 02:28:04 GMT

I have a brand new Arlo Pro 3 Flood light that I am setting up and I have noticed that the battery level that shows in the app is only accurate when the battery is not actually charging.

I put it on to charge (via direct USB cable, not magnetic) at 94% about half an hour ago and the app has not shown an update to this in that time. As soon as I unplugged the USB cable, the battery level indicator percentage jumped to 99%.

This happened a few times yesterday, too, while I was charging it.

Once the battery is fully charged, I will be setting it up outside with a solar charger. If the battery level indicator doesn’t change in-app, I won’t have any way to tell if the solar panel is doing a good enough job.

Any hints?

Re: Battery level indicator in app does not update

JamesC — Mon, 04 Jan 2021 17:53:14 GMT

Travellingdeon,

If you log out of the mobile app and log back in, do you see any difference in behavior? Does the same thing happen when viewing from the webclient? Are you using iOS or Android?

JamesC

Re: Battery level indicator in app does not update

Retired_Member — Mon, 04 Jan 2021 21:53:57 GMT

Yes, I have tried all of the basic troubleshooting (restarting iPhone, restarting app, restarting floodlight).
I haven’t tried checking with the web client, though.

Re: Battery level indicator in app does not update

Subie_15 — Sat, 06 Mar 2021 13:43:32 GMT

Before the latest update (which was recent) the floodlight would update while charging. I’m guessing there are still bugs in the system, hopefully over time it will resolve itself.

Re: Battery level indicator in app does not update

JamesC — Mon, 08 Mar 2021 17:17:07 GMT

Subie_15,

If you log out of the app and log back in, do you still experience the same issue?

JamesC

Re: Battery level indicator in app does not update

Retired_Member — Mon, 08 Mar 2021 20:00:25 GMT

For the record, the problem does not occur with solar panel connected. The battery level updates correctly.
I haven’t had the need to connect with direct charger since putting it up, so can’t comment on the original issue.

Re: Battery level indicator in app does not update

kr67mustang — Tue, 23 Mar 2021 18:23:20 GMT

I have the same problem with Battery level indicator not updating. One of many issues with Arlo products

Re: Battery level indicator in app does not update

jh12251225 — Sat, 12 Jun 2021 23:17:02 GMT

The battery levels update correctly in my Arlo iPhone app. They don't update, however, if I look at them on a PC in Chrome or Edge. That is, the iPhone app gives me the correct charges, websites viewed by PC browsers give me old values, in some cases over a month old. This problem seemed to develop in early 2021.

Re: Battery level indicator in app does not update

StephenB — Sun, 13 Jun 2021 11:32:45 GMT

@jh12251225 wrote:

The battery levels update correctly in my Arlo iPhone app. They don't update, however, if I look at them on a PC in Chrome or Edge. That is, the iPhone app gives me the correct charges, websites viewed by PC browsers give me old values, in some cases over a month old. This problem seemed to develop in early 2021.

I saw this for a bit, but am not seeing it now. Perhaps try clearing the browser caches, and see if the symptoms resolve.

Re: Battery level indicator in app does not update

jh12251225 — Sun, 13 Jun 2021 16:27:01 GMT

Thanks for the response and the suggestion. Somewhat surprisingly it doesn't have an impact. This wasn't a problem until several months ago. Hard to say whether it is related to a change made by Arlo in their system, by Google or Microsoft in their browsers, or Microsoft in the Windows operating system.

Re: Battery level indicator in app does not update

StephenB — Sun, 13 Jun 2021 18:58:57 GMT

@jh12251225 wrote:

Hard to say whether it is related to a change made by Arlo in their system, by Google or Microsoft in their browsers, or Microsoft in the Windows operating system.

I think it is a bug in the Arlo back end.

FWIW, I spoke too soon - I am seeing a mismatch between the app and web ui's battery level for one of my cameras now.

Re: Battery level indicator in app does not update

JamesC — Mon, 14 Jun 2021 17:59:37 GMT

This topic has been escalated for further investigation. The development team is currently reviewing reports of this issue. I will provide more information once we know more.

JamesC

Re: Battery level indicator in app does not update

jh12251225 — Mon, 14 Jun 2021 20:21:58 GMT

Thanks for the follow-up!

Web Portal says battery flat but works perfectly fine on App

Beletz — Tue, 15 Jun 2021 22:05:45 GMT

For several weeks when I log into the portal it shows 1 camera is flat and not operating. The camera is not flat! It is working perfectly and shows up on my app as battery full.

Why wont the portal update?

Thanks.

Re: Web Portal says battery flat but works perfectly fine on App

StephenB — Thu, 17 Jun 2021 11:09:52 GMT

@Beletz wrote:

For several weeks when I log into the portal it shows 1 camera is flat and not operating. The camera is not flat! It is working perfectly and shows up on my app as battery full.

I believe Arlo is investigating this.

Re: Web Portal says battery flat but works perfectly fine on App

kr67mustang — Fri, 18 Jun 2021 19:47:27 GMT

My battery level indicator only updates if I restart my device- and I have a solar panel connected ---- Nothing surprises me anymore when it comes to Arlo and their firmware--- I'd work for Arlo and have less than half of the complaints they get but Arlo can't afford me-

Re: Web Portal says battery flat but works perfectly fine on App

dcfox1 — Fri, 18 Jun 2021 20:27:29 GMT

@kr67mustang Just a few replies up JamesC posted Arlo is aware of it if you missed it.

Re: Battery level indicator in app does not update

kr67mustang — Tue, 22 Jun 2021 17:04:03 GMT

I have the same issue all of a sudden with battery levels not updating and I DO HAVE A SOLAR PANEL-

VMA5600

kr67mustang — Mon, 28 Jun 2021 02:09:02 GMT

Why does my battery indicator only update the % level when I restart my device. I have a FB1001-Pro3 camera/floodlight and a VMA5600 solar panel- it use to update it’s battery level as it was charging like it should but, for the past month or so I have to restart my device for it to show the correct battery level- I keep think my solar panel is not working and charging or the battery is not holding a charge and it is just that I have to restart the device to see correct battery level. I have not changed a thing other then Arlo’s firmware updates it does automatically- if it’s not one thing with Arlo it’s another-

Re: VMA5600

StephenB — Mon, 28 Jun 2021 10:34:58 GMT

@kr67mustang wrote:
I have to restart my device for it to show the correct battery level

I think there is a general issue with the app/web ui not showing the correct battery level. I'm not sure if both are wrong, or only one. But several folks have reported it here, and I've seen it on my own system.