topic arlo pr0 3 took forever to create an account, but now we cannot access the account in Arlo Pro 3 Floodlight

arlo pr0 3 took forever to create an account, but now we cannot access the account

Jgreen2225 — Fri, 28 May 2021 17:01:45 GMT

arlo pro 3 with floodlight. it took forever to create an account, but now we cannot access the account via phones or laptop. Visited with a tech who assured me that I have to buy a product to protect my ip address before I can even log in to my account - I don't have the camera linked, etc. as we cannot get into arlo - does this advice sound correct? Do we need to just return the camera - this set up should be easy peasy.

Re: arlo pr0 3

StephenB — Fri, 28 May 2021 16:43:55 GMT

@Jgreen2225 wrote:

Visited with a tech who assured me that I have to buy a product to protect my ip address before I can even log in to my account

does this advice sound correct?

No, that sounds like a scam. If you were trying to connect to Arlo support, then use the support link at the top of the page. Googling for Arlo Support will usually lead you to a scam site.

Re: arlo pr0 3

JamesC — Fri, 28 May 2021 16:55:17 GMT

Jgreen2225,

We've had other reports of this issue this morning. Our team is actively investigating these reports and working toward a resolution. I will provide an update once I have more information.

JamesC

Re: arlo pr0 3

JamesC — Fri, 28 May 2021 17:00:56 GMT

Jgreen2225,

What error message are you seeing when you attempt to login?

JamesC

Re: arlo pr0 3

Jgreen2225 — Fri, 28 May 2021 17:12:41 GMT

Error 2605 and other times just says sorry not available

Re: arlo pr0 3

Jgreen2225 — Fri, 28 May 2021 17:13:47 GMT

I entered support thru the arlo site live chat then they had a tech call

Re: arlo pr0 3

noellep — Fri, 28 May 2021 17:18:54 GMT

I also created an account today and when trying to sign in so I can setup my new doorbell both the app and website says there is an unexpected error. Specifically the android app flashes a red banner at the top that says "We are sorry, The system is experiencing an unexpected issue."

Re: arlo pr0 3

JamesC — Fri, 28 May 2021 17:30:15 GMT

The development team is working on a resolution for this issue. Keep an eye on status.arlo.com for updates.

JamesC

Re: arlo pr0 3

JamesC — Fri, 28 May 2021 19:07:32 GMT

This issue should now be resolved. For more information, take a look at status.arlo.com

JamesC