topic Re: ARLO Pro floodlight charging compatibility issues with Wasserstein outdoor charging cable in Arlo Pro 3 Floodlight

ARLO Pro floodlight charging compatibility issues with Wasserstein outdoor charging cable

chrisdr1402 — Mon, 03 May 2021 01:02:26 GMT

I bought a Wasserstein outdoor charging cable for my Arlo pro floodlight and when connected I get a message the that camera and light are disabled while charging and will not respond to mode changes. This defeats the purpose I had in mind which is 24/7 recording which requires to be connected at all times.

According to the app, I got the latest firmware and out of options for resolving this issue.

the magnetic charger is: Wasserstein 25ft weatherproof outdoor magnetic charging cable with quick charge adapter for Arlo ultra, ultra2, pro 3, pro 4 and flood.

Any advice or solution to propose ?

Thanks

Christian

Re: ARLO Pro floodlight charging compatibility issues with Wasserstein outdoor charging cable

jguerdat — Mon, 03 May 2021 13:29:54 GMT

This is normal operation. If you need to keep the camera online, use a solar panel or a second battery with the external charging station.

Re: ARLO Pro floodlight charging compatibility issues with Wasserstein outdoor charging cable

chrisdr1402 — Sat, 08 May 2021 14:29:49 GMT

Thank you for the proposed solutions. Christian

Re: ARLO Pro floodlight charging compatibility issues with Wasserstein outdoor charging cable

debare — Tue, 18 May 2021 10:24:04 GMT

I made the mistake of buying the Wasserstein outdoor charging cable without realizing there is a voltage difference between the various USB cables provided by third-party vendors and Arlo. The only solution I found that gives me the full benefits of the Arlo Pro Floodlight - i.e. the brightest spotlight - is buying the actual Arlo outdoor cable (comes in black or white). So now the unit is continually charged and fires up to the maximum 3000 lumens - meaning I don't have to worry about battery life - when the floodlight and camera actually work.

In fact, I find my six (6) Arlo Pro 3 cameras seem to have a mind of their own - turning off or disconnecting from the Arlo Smart Hub until I force them to re-connect. It's random, intermittent, and extremely annoying - given the high cost of the hardware and monthly subscriptions.

In my opinion, Arlo makes the best-looking cameras on the market - almost impossible for anyone to spot unless they are really looking ... or the spotlight fires up at night. However, the inconsistent performance - cutting out during motion recording, missing the start of motion, or often just not recording any motion at all - has driven me to despair. I keep hoping that a firmware upgrade or some other solution will solve these issues but they have been ongoing since I installed them in June 2021.

PS. I did notice as I was writing this post at 3:00 am in the morning that there is actually a firmware upgrade happening right now on the Pro 3 cameras ... sooooooo maybe that will fix the ongoing challenges!!!!

Re: ARLO Pro floodlight charging compatibility issues with Wasserstein outdoor charging cable

TomMac — Tue, 18 May 2021 13:15:07 GMT

there is a voltage difference between the various USB cables provided by third-party vendors and Arlo.

this is not uncommon... many companies use these diffs to make their products sell. Also at times diff dropping resistors on data/power lines to allow charging.

Re: ARLO Pro floodlight charging compatibility issues with Wasserstein outdoor charging cable

debare — Thu, 20 May 2021 03:50:10 GMT

Agreed - I was just explaining why the OEM cable (or even an 'indoor' Arlo cable) will not provide the juice needed to keep the double-battery security floodlight running while it's charging. I did keep the Wasserman cable for charging my other Pro 3 cameras when the Wasserman solar panels can't keep up in my often cloudy weather here. It works great on these single battery units. Cheers.

Re: ARLO Pro floodlight charging compatibility issues with Wasserstein outdoor charging cable

KG0998 — Sat, 22 May 2021 13:41:46 GMT

yeah,

you can take backup for the battery

Re: ARLO Pro floodlight charging compatibility issues with Wasserstein outdoor charging cable

MGEllis — Wed, 09 Jun 2021 13:28:03 GMT

So really to use the floodlight to its potential I have to buy additional charging cables from arlo at 4 times their worth?

I have 4 of these lights costing somewhere around 1500 dollars. And now I have to go spend another 4 hundred dollars on cables. That’s bananas.

Re: ARLO Pro floodlight charging compatibility issues with Wasserstein outdoor charging cable

dcfox1 — Wed, 09 Jun 2021 18:37:09 GMT

@MGEllis wrote:
So really to use the floodlight to its potential I have to buy additional charging cables from arlo at 4 times their worth?

I have 4 of these lights costing somewhere around 1500 dollars. And now I have to go spend another 4 hundred dollars on cables. That’s bananas.

Where are you getting $400? The 25 ft outdoor is $50 and probably cheaper on Amazon. $200 for 4 at most.

Re: ARLO Pro floodlight charging compatibility issues with Wasserstein outdoor charging cable

MGEllis — Wed, 09 Jun 2021 18:43:56 GMT

In USD maybe. In Canada we get screwed. In CAD Best Buy has them at 99 bucks. 75 on Amazon.

Re: ARLO Pro floodlight charging compatibility issues with Wasserstein outdoor charging cable

debare — Wed, 16 Jun 2021 16:15:19 GMT

Sadly MGEllis ... so true ... BestBuyCanada did have the white Arlo outdoor cables for CAD $69 but for some reason, they couldn't explain the black ones were CAD $99. But BestBuyUSA - both colours were $USD 49. Go figure.

Anyway, the black Arlo that I eventually got does actually do the job perfectly so the floodlight is always charged and beams at night at the maximum Lumens - which is why I got it.

Cheers.