topic Re: Floodlight turning on over and over in Arlo Pro 3 Floodlight

Floodlight turning on over and over

slackmountain — Fri, 16 Apr 2021 16:56:20 GMT

I have 2 Arlo Pro 3 Floodlights (model: FB1001-100NAS) on firmware 1.070.19.3_26_39e29104.

I have it set to a schedule where it stays unarmed during the day (unless we leave the geofencing) and arms itself at night. It sits right outside our bedroom window and lately we've been seeing the floodlight turn on over and over and over, about every 45-60 seconds. Sometimes it'll stop for a few minutes and then start back up again. It doesn't seem to be on any specific time, but it keeps us up and we've had to disarm it lately just to go to sleep.

It doesn't seem to record anything as there's nothing in the library but I have it set to only do smart notifications on animals and people. If it does detect an animal at night it will record for those instances.

Is there anything we can do to stop this constant activation of the floodlight? I've turned the sensitivity all the way down to 1% (under Motion Detection Test settings) and it didn't seem to make any difference. Thanks!

Re: Floodlight turning on over and over

JamesC — Fri, 16 Apr 2021 23:41:10 GMT

slackmountain,

Are you using a custom mode or the default "Armed" mode when the camera is armed? Is the camera connected directly to your home network or to a base station/smarthub?

JamesC

Re: Floodlight turning on over and over

slackmountain — Sat, 17 Apr 2021 00:47:46 GMT

I’m using the geofencing mode with a schedule set for default armed at night. And it is connected to the base station which is then connected via WiFi

Re: Floodlight turning on over and over

jguerdat — Sat, 17 Apr 2021 13:34:49 GMT

Any chance the cameras are AC powered? There have been instances of many nighttime recordings (with the light on) if AC powered. Removing that power allows things to work normally. I don't know if that's still a problem or not.

Re: Floodlight turning on over and over

slackmountain — Sat, 17 Apr 2021 14:00:58 GMT

Yeah it is actually connected via the magnetic charger. I’ll disconnect that for a few nights and see what happens.

Re: Floodlight turning on over and over

martinm1 — Thu, 22 Apr 2021 17:26:26 GMT

Same issue here. Just noticed it recently, not sure what changed. motion detection, video recording work fine, but instead of going off after 5 min as set the light stays on until I manually toggle it off.

called tech support: usual reset, remove and add it back---we shall see. It is connected by wifi with a strong signal.

One thing I noticed is it says no new firmware, but TS a new one was available and would install when it started up.

Mine shows: 1.070.19.3_26_39e29104

Re: Floodlight turning on over and over

slackmountain — Thu, 22 Apr 2021 17:39:00 GMT

Since I unplugged it and just let it run off battery, it has been coming on MUCH less. Seems like maybe once every 15-20 minutes instead of every 1-2 minutes. It could also be even less, but I know it hasn't been keeping us up anymore.

Re: Floodlight turning on over and over

martinm1 — Thu, 22 Apr 2021 17:51:23 GMT

Sadly, that is not how it is supposed to work. I have run on battery only since I bought it, just plugged in the solar panel and haven't noticed any difference. It should go off according to your settings up to 20 min--should not stay on for hours!

Re: Floodlight turning on over and over

slackmountain — Thu, 22 Apr 2021 17:53:15 GMT

Oh yeah, mine is a different issue. Mine is coming on for about 5-10 sec at a time, but over and over again, and only now it seems to be when it's plugged in. I may plug it back in and see if the behavior starts back up.

Re: Floodlight turning on over and over

JamesC — Wed, 05 May 2021 19:19:12 GMT

A new firmware release went out for the Arlo Pro 3 Floodlight recently resolving several bugs and intermittent issues. Are you still experiencing this issue after your camera updated to the latest firmware?

See the release notes here: Arlo Pro 3 Floodlight FB1001 - 1.080.23.2_29_b9534ae - 28th April 2021

JamesC

Re: Floodlight turning on over and over

slackmountain — Wed, 05 May 2021 19:20:52 GMT

I haven't plugged it back in yet, but I'll do that today and report back. What's the firmware # just so I can ensure I'm running the newest?

Re: Floodlight turning on over and over

JamesC — Wed, 05 May 2021 19:26:27 GMT

See the release notes here: Arlo Pro 3 Floodlight FB1001 - 1.080.23.2_29_b9534ae - 28th April 2021

JamesC

Re: Floodlight turning on over and over

martinm1 — Wed, 05 May 2021 20:02:35 GMT

camera updated to new firmware and no issues now.

Re: Floodlight turning on over and over

JamesC — Wed, 05 May 2021 20:04:19 GMT

Great! Please let us know if anything changes.

JamesC

Re: Floodlight turning on over and over

michaeljf69 — Wed, 05 May 2021 20:41:08 GMT

I've updated to the latest firmware and it seems to have also solved my similar problem.

No more triggering constantly at night for light rain or small insects.