topic Re: Pro-3 Floodlight Camera in Arlo Pro 3 Floodlight

Pro-3 Floodlight Camera

User2021 — Fri, 05 Mar 2021 20:51:46 GMT

I have been on 3 chats today with 3 different people at Arlo and have no clue how to fix my dilemma.

My camera won't record because of no AC, but I can't use AC since there is no plug anywhere near the camera. I was told I could use a power strip - Really! That needs an outlet too!! I was also told I need a subscription, but even though I have an account, it doesn't recognize me so I can't get a subscription. Worse customer service ever!!

Re: Pro-3 Floodlight Camera

dcfox1 — Fri, 05 Mar 2021 21:47:56 GMT

Assuming you trial expired the AC error is from your trial expiring as you need AC for Activity Zones if no Subscription. The lack of cloud recordings is also from the trial expiring. When you try to sign up for a plan via the Web portal when logged in what happens? There have been other post about problems with signing up for a plan but can't tell if thy are related to yours.

Re: Pro-3 Floodlight Camera

User2021 — Fri, 05 Mar 2021 22:01:32 GMT

I can log into my Arlo account, but when I try to buy a subscription it requires me to log in again. Then it says it doesn't recognize my device. Tried on phone and desktop.

Re: Pro-3 Floodlight Camera

dcfox1 — Fri, 05 Mar 2021 22:10:29 GMT

Can you post a screen shot of that point for someone to help. As far as I know you can only subscribe on the Web Portal under settings then select subscription if that is where you get the problem.

Re: Pro-3 Floodlight Camera

JamesC — Wed, 10 Mar 2021 17:37:24 GMT

User2021,

As mentioned by dcfox1, please provide a screenshot of the error message you're experiencing when you attempt to subscribe.

JamesC