https://community.arlo.com/t5/Arlo-Pro-3-Floodlight/Trying-to-connect-my-new-Arlo-Pro-3-Floodlight-to-my-existing/m-p/1812044#M1072 <P>You're being asked to pay because you googled for support rather than using the Contact Support link at the bottom here.</P> <P>&nbsp;</P> <P>In any event, the VMB3xxx series of bases don't support any of the newer cameras. You can use your home WiFi to connect the floodlight instead.</P> Wed, 24 Feb 2021 14:37:26 GMT jguerdat 2021-02-24T14:37:26Z https://community.arlo.com/t5/Arlo-Pro-3-Floodlight/Trying-to-connect-my-new-Arlo-Pro-3-Floodlight-to-my-existing/m-p/1811989#M1071 <P>I have two cameras connected to my base station and I'm trying to connect the new Arlo Pro 3 Flood Light but it will not sync with my base station and will not read the QR Code.&nbsp; I got on arlo support chat and the guy is trying to make me pay 99.00 because he said my firewall is outdated and I need to pay this charge in order to add my camera.&nbsp; Is this a scam or is this a legit charge that people are having to pay when they purchase a new camera and want to add it to there existing base station?</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 23 Feb 2021 23:59:15 GMT https://community.arlo.com/t5/Arlo-Pro-3-Floodlight/Trying-to-connect-my-new-Arlo-Pro-3-Floodlight-to-my-existing/m-p/1811989#M1071 ssuire 2021-02-23T23:59:15Z https://community.arlo.com/t5/Arlo-Pro-3-Floodlight/Trying-to-connect-my-new-Arlo-Pro-3-Floodlight-to-my-existing/m-p/1812044#M1072 <P>You're being asked to pay because you googled for support rather than using the Contact Support link at the bottom here.</P> <P>&nbsp;</P> <P>In any event, the VMB3xxx series of bases don't support any of the newer cameras. You can use your home WiFi to connect the floodlight instead.</P> Wed, 24 Feb 2021 14:37:26 GMT https://community.arlo.com/t5/Arlo-Pro-3-Floodlight/Trying-to-connect-my-new-Arlo-Pro-3-Floodlight-to-my-existing/m-p/1812044#M1072 jguerdat 2021-02-24T14:37:26Z https://community.arlo.com/t5/Arlo-Pro-3-Floodlight/Trying-to-connect-my-new-Arlo-Pro-3-Floodlight-to-my-existing/m-p/1813444#M1120 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/824059">@ssuire</a>&nbsp;wrote:<BR /> <P>....he said my firewall is outdated and I need to pay this charge in order to add my camera.&nbsp; Is this a scam or is this a legit charge that people are having to pay when they purchase a new camera and want to add it to there existing base station?</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>The clue is in the reference to a firewall. Rubbish.</P> <P>&nbsp;</P> <P>Your first guess was spot on. This is a scam. Nothing to do with Arlo.</P> Sat, 06 Mar 2021 10:01:03 GMT https://community.arlo.com/t5/Arlo-Pro-3-Floodlight/Trying-to-connect-my-new-Arlo-Pro-3-Floodlight-to-my-existing/m-p/1813444#M1120 michaelkenward 2021-03-06T10:01:03Z